Operational Risk Manager
- Ensure operational risk program execution aligns with enterprise Operational Risk Policy and program requirements
- Provide specialized guidance on current and emerging operational, regulatory, and legal risk issues
- Independently review and challenge risk assessments, control design, implementation, testing, and remediation across all lines of business
- Serve as a subject matter expert by advising and training business and corporate units on ORM tools, policies, procedures, and reporting metrics
- Support execution of core ORM activities, including:
- Risk Identification (Risk ID)
- Risk and Control Self-Assessments (RCSAs / ERCSAs)
- Key Risk Indicators (KRIs)
- Operational Losses and Risk Events
- Scenario Analysis
- Risk remediation tracking
- Analyze operational loss data from the General Ledger to identify trends and variances
- Maintain the Operational Risk Register and track remediation updates
- Partner with ORM Program Managers on annual enterprise RCSA roll-ups
- Conduct independent reviews of account activity (opened, closed, unfunded) to identify potential Sales Practices issues based on regulatory guidance
- Analyze large datasets to detect potential Sales Practices trends across colleagues, business units, divisions, or executive levels, applying professional judgment for escalation
- Perform comparative analysis across ORM methodologies (e.g., RCSAs, KRIs) to identify inconsistencies and recommend improvements
- Develop dashboards and reporting for Conduct Risk metrics presented to senior management and board-level risk committees
- Prepare ORM status reports, metrics, and ad hoc analyses as requested
- Participate in special projects to enhance the operational risk management program
shift: First
work hours: 8 AM - 5 PM
education: Bachelors Responsibilities Skills & Knowledge
- Understanding of Operational Risk Management frameworks, including risk appetite, limits, and thresholds
- Experience facilitating and overseeing risk management activities and evaluating risk responses
- Ability to identify and assess risks, controls, and issues, including root cause and impact analysis
- Familiarity with technology control frameworks (e.g., access management, change management)
- Written and verbal communication skills; able to tailor messaging to all organizational levels
- Proven ability to analyze data from multiple sources and draw meaningful conclusions
- Comfortable working independently and leading projects of varying complexity
- Ability to build effective professional relationships in a matrixed environment
- Bachelor’s degree or higher required
- Minimum 5 years of experience in the financial services industry
- Minimum 3 years of experience in Operational Risk Management, Risk Management, or Internal Audit (preferred)
- Minimum 3 years of experience with quantitative data modeling, data analysis, or data management
- Professional certifications (e.g., CPA, CA, or similar) strongly preferred
- Analysis - Risk
- Risk - Analysis
- Risk - Assessment
- Operational Audit
- Operational improvement
- Risk Audit
- Business operations
- Risk - Management
- Years of experience: 5 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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