Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Ambulatory Products Senior Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Recruiting for this role ends on Feb 28, 2026.
Work you'll do/Responsibilities
+ Provide application maintenance through various interface error work queues, price loads, FDB loads etc. and should perform root cause analysis to reduce the inflow of the recurring issues.
+ Provide on-call support for incidents of different priorities reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.
+ Resolve incidents by adhering to Service Level Agreement (SLA) timelines and offer guidance on Epic workflow queries where needed
+ Perform peer review medium to complex changes and test builds/enhancements, new releases etc. and document all outcomes of testing and serve as the support contact for the application
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.
Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.
Qualifications
Required
+ Must have current Epic Ambulatory Certifications
+ 6+ years of recent experience on Epic Ambulatory Support & Maintenance
+ Must be experienced in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
+ Have good interpersonal and communication skills
+ Must show demonstrative understanding of technical documentation
+ Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
+ Limited immigration sponsorship may be available
+ Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
+ Strong desktop skills including Word, Excel, PowerPoint
+ Work Experience/Direct Knowledge of clinical area or business area to be supported
+ Analytical/ Decision Making Responsibilities
+ Analytical ability to manage multiple projects and prioritize tasks into manageable work products
+ Can operate independently or with minimum supervision
+ Excellent Written and Communication Skills
+ Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,200 - $110,800.
This position's estimated date of closure is 2/28/2026.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.