QA Automation Engineer II

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled QA Automation Engineer II to join our growing team. As a QA Automation Engineer II, you will be responsible for writing and maintaining end-to-end automated tests using Playwright, managing CI/CD triggers through GitHub Actions, ensuring developers are promptly notified of test failures, and occasionally contributing to exploratory testing when needed. Your work will directly contribute to the stability and reliability of our product releases.

Why ServiceTrade:

• Innovative Challenges: Solve complex testing problems and strengthen our automation framework.


• Real Impact: Ensure high-quality releases that directly enhance user experience.


• Collaborative Culture: Partner with cross-functional teams to drive quality across the product.


• Tech-Driven: Work with modern tools in an automation-first, fast-paced environment.Insert the “why” here

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About You:

You are an experienced QA automation engineer with over 3 years of expertise in test automation using Playwright and JavaScript/TypeScript. You’re skilled in integrating tests into CI/CD pipelines with GitHub Actions, automating API testing, and using observability tools for real-time visibility. You have a strong passion for coding and software development, which drives your commitment to building reliable, efficient test systems. You focus on improving test stability, reducing flakiness, and adopting AI-driven approaches to elevate software quality in Agile environments.

Key Responsibilities and Activities:

• Develop and Maintain Automated Tests:
  
  
  
  • Write, extend, and refactor end-to-end automated test cases using Playwright to ensure comprehensive test coverage for our web applications.
  
  


• CI/CD Integration & Maintenance:
  
  
  
  • Configure and maintain GitHub Actions workflows to trigger automated tests as part of our continuous integration pipeline. Monitor and optimize test execution in the CI/CD environment.
  
  


• Observability & Alerting Integration:
  
  
  
  • Integrate test results with observability and alerting platforms (e.g., Kibana, team dashboards) and configure notifications to channels like Slack or Teams to ensure real-time visibility into failures and trends.
  
  


• Test Failure Triage & Communication:
  
  
  
  • Investigate failing tests, distinguish between test flakiness and genuine bugs, and proactively alert the development team with detailed failure logs and potential root causes.
  
  


• Test Strategy & Quality Gates:
  
  
  
  • Collaborate with developers and product managers to define test strategies, coverage goals, and quality gates for new features and services.
  
  


• API Test Automation:
  
  
  
  • Design and implement automated API tests using Playwright’s request context or similar programmable frameworks. Validate service responses, edge cases, and contract compliance as part of CI/CD workflows.
  
  


• Automation Metrics & Reporting:
  
  
  
  • Track and report automation metrics such as test pass rates, flakiness trends, and regression failures to inform release decisions.
  
  


• Test Management Integration:
  
  
  
  • Implement and maintain seamless integration between Playwright and Zephyr to ensure automated test executions are automatically correlated with Zephyr test cycles, providing clear traceability and enhancing test management visibility.
  
  


• Test Stability & Reliability:
  
  
  
  • Collaborate with developers to reduce test flakiness and improve test run consistency. Own the health of the automated test suite.
  
  


• Documentation:
  
  
  
  • Maintain clear and concise documentation for the automation framework, test cases, and CI/CD processes.
  
  


• Manual Testing:
  
  
  
  • Collaborate closely with the QA team, supporting exploratory and manual testing efforts as needed to complement automated testing and ensure thorough product validation.
  
  


• AI First:
  
  
  
  • Aggressively experiment, evaluate, and adopt AI-driven testing tools and methodologies to enhance test automation efficiency, reduce test maintenance overhead, and proactively identify potential quality issues. Reliance on manual-only test development methods is no longer sufficient; integrating AI solutions to increase efficiency and proactively detect quality issues is required.
  
  

Knowledge and Skills:

• 3+ years of experience in software quality assurance or test automation at a software company.


• Hands-on experience with Playwright or similar end-to-end testing frameworks.


• Proficient with JavaScript and TypeScript


• Experience managing GitHub Actions or other CI/CD pipelines.


• Strong debugging and analytical skills.


• Excellent communication skills, especially in triaging and reporting issues.


• Experience with test reporting tools (e.g., Allure, ExtentReports).


• Proficiency with Jira or similar issue-tracking tools for bug management and test reporting in Agile environments.


• Experience with backend testing and API automation.

Preferred Knowledge and Skills:

• Familiarity with Agile/Scrum development processes.


• Experience testing B2B SaaS applications, including backend and API automation in multi-tenant, cloud-based environments.


• Familiarity with load testing, benchmarking, and performance tuning in cloud-based applications is a plus.

A few things you’ll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page.

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)


• Dental and Vision with Unum


• Company-paid Life insurance, STD and LTD


• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance


• 401(k) with up to 3% employer match and NO vesting period


• Flexible PTO policy


• 10 company holidays


• Parental Leave


• Community Impact Program (Volunteer)


• Tech and Wellness Stipend

Want to know more?

Go ahead and apply! Let’s get to know each other.

#LI-Hybrid

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com , through corporate emails utilizing our domain name of @ servicetrade.com , and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.