Google AgentSpace SME | Charlotte, NC (Hybrid)

Hi,

I hope you're doing well,

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Google AgentSpace SME.

Role: Google AgentSpace SME.

Location: Charlotte, NC

Duration: 12+ Months

Job Description:

We are seeking a highly experienced Google AgentSpace SME to lead the design, implementation, and optimization of conversational AI solutions using Google's AgentSpace platform. The ideal candidate will have deep expertise in Google Contact Center AI (CCAI), Dialogflow CX, Agent Assist, and NLP/NLU technologies, and will play a key role in transforming customer engagement through intelligent virtual agents and automated workflows.

Responsibilities:

• Serve as the Subject Matter Expert for Google AgentSpace and CCAI implementations.
• Design and develop conversational AI solutions including chatbots, voice bots, and virtual assistants.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable AgentSpace solutions.
• Provide architectural guidance and best practices for secure, compliant, and scalable deployments.
• Integrate AgentSpace with contact center platforms (e.g., Genesys, Avaya, Cisco, NICE) and backend systems via APIs.
• Utilize Dialogflow CX, Agent Assist, and Speech-to-Text APIs to build intelligent workflows.
• Conduct performance tuning, monitoring, and troubleshooting of deployed solutions.
• Mentor developers and guide technical teams in implementing AI/ML-driven contact center solutions.
• Prepare technical documentation, design artifacts, and operational support guides.

Requirements:

• 10+ years of overall IT experience, with 3 5 years in Conversational AI and Google CCAI platforms.
• Hands-on experience with Google AgentSpace, Dialogflow CX, and Agent Assist.
• Strong understanding of NLP, NLU, and AI/ML models used in conversational design.
• Experience with Google Cloud Platform, APIs, microservices, and cloud integration.
• Proficiency in Python, Java, or Node.js for both development and backend integration.
• Familiarity with IVR platforms, contact center technologies, and omnichannel engagement.
• Experience with CI/CD pipelines, DevOps practices, and monitoring tools.
• Excellent communication and stakeholder management skills.

Preferred, but not required:

• Google Cloud certifications (e.g., CCAI, Dialogflow, Professional Cloud Architect).
• Experience in banking/financial services or other regulated industries.
• Knowledge of data security, compliance, and governance standards in BFSI.

Thanks,

Samuel Brown (Salman Khan)

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Interstate Business Park

Tel : Direct: 856-452-8436/856-456-1805 Extn 1020

Email: [email protected] Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.