Customer Contract Manager

Customer Contract Manager

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

JOB RESPONSIBILITIES

• Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work.
• Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards. Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon.

• Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies. Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution.
• Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
• Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects. Attends face-to-face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract.
• Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis.
• Works consistently within the department’s metrics/timelines for completion of documents and related tasks.
• Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
• Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
• Perform all other duties as assigned. Minimal travel may be required (up to 25%).

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives identified corporate targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.