Title Clerk & Sales support

R & L Motors is an established, growing automotive dealership in Hickory, North Carolina, committed to providing excellent customer service and a smooth vehicle-buying experience. We are seeking a detail-oriented and organized individual to join the team in a combined title processing and sales support role.

Position summary: The role is responsible for accurate and timely processing of vehicle titles, registrations, and related paperwork, while providing administrative and customer-facing support to the sales team to ensure a seamless transaction experience. This position is on site at our Hickory location and will be Monday to Friday 9am to 6pm.

• Title and compliance duties
  • Process vehicle titles, registrations, license tag applications, title transfers, lien recordings, and payoffs.
  • Review documents for completeness and accuracy and resolve discrepancies with customers, lenders, and prior owners.
  • Submit required paperwork to the North Carolina DMV and other relevant agencies in accordance with state and federal regulations.
  • Maintain organized electronic and physical records and ensure secure handling of sensitive customer information.
• Sales support and administration
  • Prepare and assemble sales contracts, buyer documents, and ancillary paperwork for processing.
  • Enter and maintain accurate data in dealership management systems.
  • Coordinate with finance, insurance, and inventory teams to support deal progression and vehicle delivery.
  • Assist with inventory tracking, vehicle documentation, and lot organization as needed.
• Customer service and communication
  • Provide clear, professional support to customers regarding title status, registration timelines, and required documentation.
  • Respond to customer inquiries by phone, email, or in person in a timely manner.
• Marketing support (as assigned)
  • Assist with basic social media posting and coordination of advertising materials under direction of management.

Required qualifications

• High school diploma or equivalent.
• Strong attention to detail, organization, and accuracy in document handling.
• Effective verbal and written communication skills and professional customer service demeanor.
• Basic computer proficiency, including data entry and familiarity with common office software; ability to learn dealership systems.
• Valid driver’s license.
• Ability to obtain and maintain a North Carolina Notary Public commission.

Work environment and benefits

• Small, collaborative team environment with opportunities to learn multiple aspects of dealership operations.
• Paid training and on-the-job mentoring to support success in the role.
• Competitive compensation and a stable schedule consistent with dealership business hours.

R & L Motors is an equal opportunity employer. All qualified applicants are encouraged to apply.