Operations Administrator

Job Description

Job Description

Reports To: Director of Field Execution Department: Field Operations

Position Summary

The Operations Field Coordinator is responsible for coordinating the daily execution of field operations by developing the installation schedule, assigning labor resources, and ensuring projects are staffed efficiently to meet customer commitments while maintaining profitability. This role serves as the central point of communication between Project Management, Service, Warehouse, Field Leadership, and contract partners to ensure work is completed safely, on time, and within budget.

The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively, and can quickly adapt to changing priorities while balancing customer needs with operational efficiency.

Primary Responsibilities

Scheduling & Coordination

• Develop, publish, and adjust the daily installation schedule.

• Coordinate labor assignments for company employees and contract partners.

• Balance workloads to maximize productivity while meeting customer commitments.

• Work closely with Project Managers, Service, and Field Leadership to resolve scheduling conflicts and accommodate changing priorities.

Labor & Contractor Management

• Schedule and coordinate contract labor based on daily workload.

• Monitor contractor utilization and payroll to ensure labor costs remain within budget.

• Identify opportunities to maximize internal labor before utilizing contractors.

• Verify contractor hours and assist with payroll accuracy.

Project & Budget Management

• Monitor labor utilization against project budgets and communicate potential overruns.

• Support Operations Leadership by tracking scheduling and labor performance metrics.

• Assist in identifying process improvements that increase efficiency and reduce operating costs.

Customer & Administrative Support

• Help ensure projects are completed on time while maintaining a high level of customer satisfaction.

• Maintain accurate scheduling records, labor assignments, and operational reports.

• Provide timely communication to internal teams regarding schedule changes and project updates.

• Support special projects and other operational initiatives as assigned.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Project labor performance versus budget

• Contractor payroll and labor cost control

• Contractor utilization

• Schedule accuracy and on-time project completion

• Field labor utilization

• Customer satisfaction

• Schedule responsiveness and communication

• Reduction of scheduling conflicts and labor inefficiencies

Qualifications

• Three or more years of experience in operations, logistics, scheduling, project coordination, construction, or a related field.

• Strong organizational, planning, and time management skills.

• Excellent verbal and written communication.

• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.

• High attention to detail with strong analytical and problem-solving skills.

• Proficiency with Microsoft Office, particularly Excel, and experience using scheduling or project management software.

• Ability to build strong working relationships across multiple departments and with external contractors.

Key Competencies

• Organization and Planning

• Communication

• Problem Solving

• Customer Focus

• Team Collaboration

• Accountability

• Adaptability

• Sense of Urgency

• Attention to Detail