Administrative Assistant
- Bonus based on performance
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Front desk & phones: Answer inbound calls with professional phone etiquette; route calls/messages; greet walk-ins.
- Customer care: Build rapport via email and phone; provide status updates; schedule callbacks/appointments; follow up proactively.
- Inbox & calendar: Manage shared inboxes; triage and respond to messages; schedule meetings and installations.
- Documentation: Prepare, proofread, and format estimates, invoices, and simple forms; organize digital files and customer records.
- Order entry & tracking: Enter new jobs in our system; update job milestones; coordinate with production/installation.
- Clerical support: Light data entry, scanning, mailing/shipping, filing, supply orders, and office organization.
- Team support: Act as a hub between sales, design, production, and install teams to keep projects moving.
- Naturally make customers feel at ease on the phone and in writing.
- Write emails that are clear, concise, friendly, and error-free.
- Stay calm and organized in a fast-paced, interruption-heavy environment.
- Love checklists, following through, and closing loops.
- Are resourceful, positive, and team-oriented.
- 1–3+ years in an administrative, receptionist, or customer service role.
- Excellent written and verbal communication; strong phone etiquette.
- Attention to detail and strong follow-through.
- Comfortable with Google Workspace or Microsoft Office (Docs/Word, Sheets/Excel, Calendar).
- Able to manage multiple priorities and meet deadlines.
- Experience with CRM or job-tracking tools (ex. Trello/Clickup).
- Knowledge and familiarity with social media (how to post, make reels, videos, etc)
- Familiarity with quotes/estimates, invoicing, or basic bookkeeping tasks.
- Experience in a sign/print, construction, trades, or scheduling-heavy environment.
- Schedule: Full-time, on-site in Wilmington, NC (8am-5pm Monday-Friday).
- Compensation: $18-$22/hour (depending on experience), with a 90 day performance review and growth path.
- Benefits: PTO/holidays, dental and vision insurance, training and growth opportunities, supportive team culture.
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