Hospital Patient Safety & Relations Manager

Hospital Patient Safety & Relations Manager: lead the voice of the patient, elevate safety, and turn feedback into action at a forward-moving hospital 🚀.

As a Patient Experience Manager, this healthcare organization offers innovation-forward leadership, real-time data and analytics, advanced technologies, high-acuity exposure for rapid growth, shared governance, strong physician/APP collaboration, robust onboarding, research and improvement opportunities, streamlined workflows, and a Just Culture that empowers continuous, patient-first results.

The Patient Relations Department—closely integrated with patient safety and risk management—gives a Manager, Patient Advocacy & Compliance the platform to convert insights into safer systems, backed by recognition including U.S. News & World Report “High Performing” ratings in heart attack, heart failure, aortic valve surgery, stroke, pneumonia, and more; Joint Commission Accreditation and the Gold Seal for Stroke Care; Magnet Recognition with Distinction for nursing excellence; America’s Greatest Workplaces (Newsweek) for culture and inclusivity; Cigna Center of Excellence status for cardiac catheterization, heart surgery, and pulmonology; and consistent Leapfrog ‘A’ Safety Grades.

Reporting to experienced quality and experience leadership, the Hospital Patient Safety & Relations Manager leads daily operations, ensures CMS/Joint Commission-compliant grievance workflows, coaches a motivated team, synthesizes survey and grievance trends, and oversees Interpretive Services, all while collaborating with friendly nurses and a diverse, interdisciplinary care team; qualifications for a Patient Experience Manager include a Bachelor’s in Nursing, Business, or related field (Master’s preferred), five years of healthcare management experience, and RN licensure preferred but not required.

Located in the Central / Piedmont region, a Manager, Patient Advocacy & Compliance will enjoy four-season outdoor recreation, concerts and cultural venues, renowned universities, an expanding job market, varied and affordable housing, reasonable commutes with multimodal options, vibrant food scenes, inclusive community life, abundant parks and greenways, strong healthcare access, and easy travel connectivity for quick getaways.

The Hospital Patient Safety & Relations Manager can expect competitive compensation and a full suite of health and retirement benefits with meaningful supports for wellbeing and growth—connect now with a Clinical Management Consultants recruiter to learn how this Patient Experience Manager opportunity can elevate your career and impact.