Senior IT Support Specialist

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

The Broadcast Operations Team provides mission-critical IT support for the FOX Sports Media Group across live events, field operations, and direct support for employees and on-air talent. This role operates in a fast-paced broadcast environment, requiring adaptability, strong technical expertise, and a commitment to delivering outstanding support in high-pressure situations. Work may take place in offices, studios, trailers, theaters, hotel conference rooms, or any location where broadcasts occur.

This position involves frequent travel and non-traditional working hours to meet the demands of live sports productions.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Provide IT support for live broadcasts, field operations, and on-site staff and talent.

• Respond to urgent calls for support needs.

• Troubleshoot and resolve IT and system issues with speed and accuracy.

• Manage workload to ensure timely project and task completion.

• Gather, analyze, and translate staff and client feedback into actionable solutions.

• Maintain composure and deliver results in dynamic, high-pressure environments.

• Provide exceptional customer service and ensure stakeholder satisfaction.

WHAT YOU WILL NEED

• 5+ years of PC and Mac support experience.

• Strong foundation in networking and server technologies:
  - Active Directory, TCP/IP, DHCP, DNS, WAN/LAN, VPN
  - Switches, Routers, Firewalls, Microsoft BackOffice, Windows

• Ability to log into network switches and adjust configurations.

• Advanced troubleshooting and problem-solving skills.

• Proficiency with Microsoft Office Suite.

• Familiarity with Slack, Box, and G-Suite.

• Strong verbal and written communication skills, with the ability to explain complex technical issues clearly.

• Proven ability to manage multiple priorities in a high-demand environment.

• Quick learner with the ability to master new systems and procedures rapidly.

• Self-starter who works effectively with minimal supervision.

• Strong interpersonal skills with the ability to build and maintain positive relationships

• Travel up to 30% annually (approx. 600 working hours/year).

• Work flexible shifts, including early mornings, late nights, and overnight rotations (e.g., 4 AM–1 PM, 6 PM–3 AM).

• Availability to work overtime when needed, including occasional 18-hour days.

Learn more about Fox Tech at

#foxtech