Student Housing General Manager

Job Description

Job Description

General Manager Job Description

Reports to: Director of Operations & Operations Manager | Supported By: Corporate Operations Team

Job Type: Full-Time | Salary: DOE

Summary

The General Manager is the senior leader at the property, responsible for achieving operational,

financial, and leasing goals while delivering an exceptional resident experience. This role

oversees all day-to-day operations, leads the onsite team, and acts as the primary liaison with

the corporate office and ownership group.

Key Responsibilities

Leadership & Team Development

● Recruit, train, and manage all onsite staff across leasing, maintenance, and marketing

● Foster a high-performing, service-driven culture focused on results and accountability

● Conduct regular team meetings and individual coaching sessions

Leasing & Marketing

● Develop and execute leasing strategies in collaboration with the Marketing Manager

and/or Leasing Manager

● Monitor leasing performance, conversion ratios, and lead generation metrics

● Set daily, weekly, and monthly leasing goals and support team efforts to meet or exceed

occupancy targets

● Maintain strong relationships with university housing officials, local partners, and

residents

Operations & Financial Performance

● Prepare, manage, and oversee annual operating budgets and capital improvement plans

● Monitor revenue and expenses to ensure profitability and financial health of the asset

● Oversee rent collection, delinquency management, and lease enforcement

● Ensure compliance with all company policies, fair housing regulations, and local laws

Facilities & Vendor Management

● Oversee daily property operations, including maintenance, cleanliness, and curb appeal

● Manage preventative maintenance schedules and ensure timely response to work orders

● Coordinate third-party vendor projects, including bidding, contracting, and invoice

approval

● Lead planning and execution of capital projects

Reporting & Communication

● Deliver timely and accurate reporting to the Director of Operations, Corporate Operations

Team, and ownership group

● Maintain detailed records of property performance, staffing, leasing, and resident issues

● Represent the property in ownership meetings and audits