Office Manager/Coordinator

The Glass Guru of North Raleigh
Raleigh, NC

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Free uniforms
  • Health insurance
  • Paid time off
Roles & Responsibilities :

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

  • Answer inbound phone calls promptly during business hours & pre-screen incoming leads/potential customers in a proper manner.
  • Manage and respond to the inbound email correspondence and forward accordingly including voicemails and/or messages from answering service.
  • Greet customers and all other visitors to the showroom promptly and professionally.
  • Strategically schedule estimate appointments and installations properly using the appropriate customer software.
  • Quote product by telephone for potential new clients/customers.
  • Assist Estimators with follow up on pending estimates by phone and/or email.
  • Check order confirmations from fabricators/vendors for size and pricing accuracy.
  • Oversee proper filing of daily work orders and estimates.
Qualifications & Educational Requirements :

  • 1-2 years in an office management role involving a home service business.
  • HS Diploma or equivalent.
  • All candidates must pass initial background check.
Preferred Skills :

  • 1-2 years residential glass experience (ordering, estimating, office/project management) preferred.
  • 2 or 4-year college degree preferred.
  • Excellent verbal/written communications skills.
  • Microsoft Office proficient (Word, Excel).
  • Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.

Posted 2026-06-25

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