Real Estate Administrative Assistant

Job Description

Job Description

READ THIS PART FIRST

We are not looking for someone to "help out." We are looking for the person who owns the front door of our business.

Tidal Realty Partners is a Wilmington, NC real estate team operating under Real Broker LLC. We run roughly 220 transactions a year, and we are building toward substantially more. Every one of those transactions starts with a lead — a phone call, a text, a form fill — and right now those leads land in too many places at once. Your job is to make sure not a single one of them is dropped, misrouted, or left sitting.

This is a high-accountability role. If a lead comes in at 4:47 PM on a Friday and nobody touches it until Monday, that is a failure. Your job is to make sure that never happens.

$4 - $6 hourly

WHAT YOU'LL ACTUALLY DO

• Own the team line. Monitor all inbound calls and texts to our main number. Answer them live. Qualify the caller, route them to the right agent, and log them. Client and lead traffic only — agent-to-agent calls are not yours to manage. New Leads will have CRM entry and Assignment. Agent Calls will be routed properly.

• Get every lead into Follow Up Boss. Monitor the Leads Email and ensure all lead traffic is making its way to the CRM. Add call-in leads to CRM.

• Monitor the lead sources daily. ReferralExchange, Movoto, and Zillow. Verify every lead in each portal is current and reflected in FUB. Any note or status change in a portal gets pushed to the assigned agent in FUB.

• Monitor the leads@ inbox. Nothing sits. Everything gets into FUB.

• Handle Tidal Offers lead refund requests. Track disqualified and bad-fit leads, submit refund requests to the vendor, and follow them through to credit.

• Maintain our Google Business Profile. Keep hours accurate and manage call forwarding to support local search ranking.

These are hard requirements. If you’re missing one, tell us in your application rather than glossing over it — we would rather train a gap we know about than discover it in week three.

• Follow Up Boss — hands-on experience. You should be able to explain how you’ve used stages, smart lists, and assignment rules. If your CRM background is elsewhere (Sierra, kvCORE, BoomTown, Salesforce, HubSpot), say so and tell us what you’ve built or maintained in it.

• RingCentral — you have worked in it. Call handling, routing, call queues, SMS threads, voicemail management.

• Google Workspace — Gmail, Google Chat, Calendar, Sheets. Google Chat is where our team lives during the day.

• A clear, warm, professional phone voice in English, and the confidence to pick up a call from a stranger who may be frustrated, guarded, or in the middle of something difficult.

• A reliable, quiet workspace , hardwired or stable high-speed internet, and a headset.

• Overlap with US Eastern Time business hours. [Specify required window — e.g. 9:00 AM–6:00 PM ET.]

• Nice to have: Zillow Flex or Premier Agent, Movoto, or ReferralExchange portal experience. Real estate transaction familiarity. Prior ISA or client care work on a team.

We are a real estate agent and investment company based in Wilmington, NC. We work with buyers, sellers, and investors, and we run an active team. The brand is a mix of personal voice and team presence — and we're ready to put real energy behind growing both.