User Support Specialist

Intellibee Inc
Raleigh, NC
User Support Specialist, Raleigh, NC, US

User Support Specialist-Expert

The Information Technology Division within the Department of Environmental Quality (DEQ) provides IT leadership, services, and consultation. It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie

This position will be on-site in the Raleigh, NC office.

General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,

support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.

Skill Matrix

  • Broad knowledge and skills from a range of technologies to address work assignments. Required 3 Years
  • General knowledge of IT security principles Required 3 Years
  • General knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applications Required 3 Years
  • Skilled customer service professional Required 3 Years
  • Skilled IT consultant with ability to solve and/or prevent technical problems. Required 3 Years
  • Ability to independently resolve routine and non-routine issues on software and/or hardware. Required 3 Years
  • Ability to organize and follow complex and/or detailed technical procedures. Required 3 Years
  • Ability to solve unexpected problems associated with projects and daily work. Required 3 Years
Posted 2025-09-22

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