Customer Success Representative

Bingltd is dedicated to enhancing people's lifestyles by relentlessly pursuing excellence and providing the best-in-class products. We believe that a better life is built on the foundation of exceptional quality, innovation, and a commitment to customer satisfaction. With our parent company, Jayakas we are making a global impact to the quality of furniture and furniture making.

We are seeking a talented and motivated Customer Service Representative to join our small yet dynamic team in a rapidly growing e-commerce company. As the Customer Service Representative, you will play a pivotal role in helping to maintain and manage our clientele services and relationships. We pride on going above and beyond for everyone we interact with so the ideal candidate will share the same sentiment. You will also work closely with Senior Leaders, Ops, IT, and HR to ensure smooth workflow.

Core Values of our company:

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  Be a Team: Trust, Commitment, Accountability, Diversity, Healthy Conflict


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  Be Transparent: People & Processes, Honest & Open, Instant Access to Customers, Fight for the Truth


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  Be Service-Minded: Simplicity, Knowledgeable

Responsibilities include but are not limited to:

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  Process large bulk container orders including shipping paperwork and details


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  Deliver exceptional customer service and sales support via phone, email, online chat, & social media


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  Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information


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  Resolve post-order issues such as returns, replacements, delivery status and backorders

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

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  Have excellent listening and communication skills


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  Have the ability to clearly speak and be understood on the phone


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  Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers


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  Remain calm and able to work under pressure when busy and help other team members


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  Self-manage daily tasks and workload


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  Show a high level of personal organizational skills


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  Creative aptitude and vision to recognize, understand and respond to the needs of customers


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  Establish, develop and maintain positive business and customer relationships


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  Coordinate sales effort with team members and other departments as needed


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  Prioritize inquiries based on level of urgency, identifying matters that require an immediate response


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  Other job duties as assigned by management

Minimum Qualifications:

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  Experience in Microsoft Word and Excel


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  College degree is preferred


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  3+ years in customer service with furniture and Operations is a plus


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  Working knowledge of website navigation


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  Container Customer Service and/or Logistics experience is a plus


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  Furniture or Furniture parts experience is a plus


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  Bilingual is a plus

Web Site:

Benefits:

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  Health Compensation


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  Retirement plan


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  Dental


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  Vision


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  Short Term Disability


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  Life Insurance


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  Critical Life Insurance


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  Paid time off