Sales & Customer Service Representative

HIRING IMMEDIATELY

Saving and changing lives, every single day.
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics.

We are seeking a sales-focused team member with a friendly, confident, and goal-driven personality that has availability on weekday mornings, specifically Tuesdays and Fridays. This part-time position requires 8–12 hours per week and is ideal for someone who thrives on connecting with families and delivering exceptional customer service.

Primary Responsibilities:

• Follow up with leads through phone calls, texts, and email
• Convert inquiries into annual and monthly memberships
• Track, manage, and achieve individual sales goals
• Provide outstanding customer service to current and prospective families
• Maintain accurate records in our customer management system
• Support daily front desk operations and administrative tasks as needed
• Assist with facility upkeep and cleanliness to ensure a safe, welcoming environment
• Perform additional duties as assigned to support overall school operations

Perks and Benefits:

• Paid on-the-job training
• Employee recognition programs
• Leadership opportunities
• Predictable work schedule
• Free swim lessons for siblings or children

What We’re Looking For:
Required

• High school diploma or equivalent
• 1–2+ years of sales experience (inside sales, memberships, enrollment, or service-based sales preferred)
• 1+ year of customer service experience
• Comfortable making outbound calls and following up with warm leads
• Experience working independently and managing goals
• Excellent communication and organizational skills

Preferred (but not required)

• Experience in a membership-based business (fitness, childcare, swim schools, etc.)
• CRM or customer management software experience
• Experience working with families or in a child-focused environment
• Additional education in business, communications, or related field is a plus

Certificates and Licenses Required:

• Lifeguard, CPR/AED and First Aid certification required within 90 days of employment - training available on site. 

Goldfish Swim School - Wake Forest is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Wake Forest is an Equal Opportunity Employer.