Medical Reception Ambassador

Job Description

Job Description

Job Title: Medical Reception Ambassador

FLSA Status/Salary: Full Time/Non-Exempt

Location: Fuquay-Varina, NC

We are seeking a Medical Reception Ambassador to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.

Here at AFC we know that a good team is everything, which is why we prioritize taking care of our staff with benefits including:

• Time Off - Two full weeks of paid vacation time
• Health and Wellness - Complete reimbursement for health insurance and gym membership
• Bonus - Opportunity to earn up to $400 extra each month
• Dress - Free AFC scrubs
• Flexibility - Schedule that allows for multiple week days off
• Competitive Compensation

Below is a summary of expected responsibilities for this position:

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets,
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards,
• Register patients, update patient records, and verify insurance accurately and timely,
• Follow company procedures related to workers compensation and occupational medicine patients,
• Determine, collect, and process patient payments and address collection and billing issues,
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures,
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests,
• Other duties and responsibilities as assigned.

Education and Experience

• High School graduate or equivalent,
• Previous medical clerical experience preferred,
• Basic computer knowledge, e.g., Microsoft Office,
• Positive customer service skills, including the ability to de-escalate a heightened patient interaction

Desired Characteristics and Physical Demands

• Office environment - ability to utilize electronic medical records systems is required,
• Provide customer service in accordance to clinic mission,
• Demonstrated ability to be courteous and respectful when interacting with patients and family members,
• Position will typically require sitting and keyboarding for extended periods of time,
• Occasional reaching and stooping for file,
• High attention to detail and ability to focus are necessary,
• Potential exposure to potentially infectious material and chemicals,
• Moderate noise level.

AFC Fuquay-Varina is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.