Senior Business Manager (Account Manager)

JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

Title: Sr Business Manager (Account Manager)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Division/Site Specific Information

You'll be based in our High Point, North Carolina location, where you'll have the opportunity to work in a dynamic environment that fosters innovation and collaboration. You will support our Drug Production Division at Thermo Fisher Scientific and play an important role in our company's success.

Discover Impactful Work:

Join our team as a Senior Business Manager and contribute to global healthcare advancement. You'll develop and manage strategic relationships with commercial clients in our pharmaceutical services and manufacturing operations. Working at the intersection of business and science, you'll serve as the primary liaison between clients and internal teams to support growth while ensuring exceptional service delivery.

This role offers the opportunity to work with advanced pharmaceutical technologies and processes while developing and executing strategies that directly impact business growth and client satisfaction. You'll collaborate across functions to enhance operational excellence, resolve complex challenges, and ensure we consistently meet our clients' expectations.

A Day in the Life:

• Your role will involve leading client partnerships, manage complex portfolios, and identifying expansion opportunities.

• You'll oversee critical business processes including demand planning, forecasting, contract negotiations, and financial performance.

• As a key member of our commercial team, you'll help shape business strategy while advancing our mission of making healthcare more accessible through innovative pharmaceutical solutions.

Client Experience and Relationship Management:

• Acts as the internal client advocate and leader of assigned business at the site while leading regular and ad hoc customer meetings, site visits, and Business Review meetings with assigned accounts.

• Ensures that service levels are being met, and that required planning and technical information is being exchanged between the site functional departments and customers.

• Leads resolution of significant issues with the client through coordination and teamwork of internal resources to identify and carry out a corrective action plan, while protecting the Softgels Business interests and image.

• Ensures client and Thermo Fisher Scientific are operating in compliance with the contractual requirements (accruals, bill backs, service charges, volume tier metrics, etc.)

• Participates in projects including representing Business Management as a member of process improvement and capital project teams.

New Business Development:

• You will partner with the sales team to identify product and service expansion opportunities, using relationships with existing customers.

• Completes commercial assessments and analyzes data using Excel for services outside the Master Services Agreement.

• Seeks to understand changes, risks, and opportunities to demand forecasts by exploring the marketplace and gathering business intelligence to build demand models.

Financial and Forecast Management:

• Verifies congruency vs contractual commitments in forecasts and ensures client’s forecasts are accurately represented in the S&OP.

• Assists in development of annual commercial revenue budget as well as annual operating plan.

Quotations and Supply Agreements

• Understand and supports both the Site and Sales team in the quotations process while representing the site interests in technology transfer and manufacturing supply agreement negotiations.

• Identifies and renegotiates unfavorable business terms and ensures new business arrangements are amended to existing MSA's

• Use quotation tools to build extended service proposals for stability, regulatory, and ad hoc technical services, etc.

• Understands and implements the key requirements identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc.

Keys to Success:

Education

• Bachelor’s degree required. Degree in Business, Finance, Management, Supply Chain, Life Sciences or other related discipline preferred.

• Project Management Professional (PMP) certification beneficial.

Experience

• 5-8 years of experience in pharmaceutical/biotech industry or regulated manufacturing environment, preferably in CDMO environment.

• Experience managing commercial contracts and pricing strategies.

• Experience with sales operations planning (S&OP) and demand forecasting.

• Experience in managing complex client relationships and internal stakeholders.

Knowledge, Skills, Abilities

• Demonstrated success in business management, client relationship management, or similar commercial roles

• Strong understanding of GMP regulations and pharmaceutical manufacturing processes

• Advanced financial acumen with experience in budgeting, forecasting, and business analytics.

• Strong negotiation and contract management skills

• Clear communication and presentation abilities.

• Proficiency with business systems and Microsoft Office suite

• Strong problem-solving skills with ability to manage multiple priorities

• Ability to collaborate effectively in a matrix environment

• Travel up to 25% as needed

• Demonstrated ability to generate business growth and identify new opportunities.

• Ability to influence others to reach agreements and embrace a course of action Identify market opportunities for new and existing clients, act accordingly and dare to try new things.

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.