Customer Service Representative

Dogwood Animal Hospital
Fayetteville, NC

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

What to Expect

  • A team that feels and functions like family, encouraging and supporting your career growth/development
  • Colloborative environment
  • Doctors/technicians that promote a safe environment to ask questions and learn

The Ideal Candidate

  • Previous veterinary experience preferred
  • Motivated individual with a strong work ethic and a love for animals
  • Outstanding customer service and patient care
  • Excellent verbal and written communication skills

  • Health/Dental/Vision Insurance
  • Paid Time Off (Vacation & Sick)
  • Employee pet discount
  • 401K
  • Uniform allowance
Posted 2025-08-22

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