User Experience Designer
- Advocate for users by demonstrating empathy and understanding of their needs and goals.
- Define user experience requirements aligned with business objectives in collaboration with product management, technology, and marketing teams.
- Rapidly create prototypes, process flows, wireframes, and design specifications.
- Collaborate with stakeholders to develop use cases documenting business rules and expected customer behaviors.
- Conduct and analyze user research; incorporate consumer data and web analytics into design solutions.
- Participate in project reviews and promote adherence to UX design standards.
- Contribute to backlog grooming and agile processes.
- Other duties as assigned.
- Delivery of user-centered designs that improve usability and customer satisfaction.
- Positive feedback from usability testing and stakeholder reviews.
- Timely completion of design deliverables aligned with project timelines.
- Contribution to measurable improvements in product engagement and conversion rates.
- Bachelor’s degree in Human-Computer Interaction, Cognitive Psychology, Industrial Design, or a related field preferred, OR equivalent UX certification (e.g., Nielsen Norman Group, General Assembly), or comparable practical experience.
- Approximately 4 years of relevant design experience with a focus on software or equivalent combination of education and experience.
- Proficiency in wireframing and design tools (e.g., Sketch, Figma).
- Strong understanding of User-Centered Design processes.
- Excellent communication and ability to influence through research and design expertise.
- Solid knowledge of:
- Human-Computer Interaction principles
- Responsive and adaptive design
- Material Design and Apple/Android interface guidelines
- Moderate understanding of HTML/CSS/JavaScript and mobile platforms (Android & iOS).
- Portfolio showcasing recent UX work.
- This is a hybrid (Augusta, GA or Charlotte, NC) or remote role.
- Work is performed in a standard office environment with minimal physical demands.
- Must be able to work at a computer for extended periods.
- We offer flexible remote and/or hybrid work options when possible, depending on the role.
- Exempt Salaried employees receive a generous PTO bank, in addition to Paid Holidays.
- Insurance: Medical, Dental, and Vision insurance. Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
- 401K with 150% match on up to 3% contribution
- Performance-based bonus and salary review process
- Other offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee.
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