Observability/SRE Engineer

Job Description We are seeking a highly skilled Observability/Site Reliability Engineer (SRE) with strong observability expertise, proven communication skills, and the ability to drive reliability maturity across multi-team environments. This role is ideal for someone who can blend deep technical proficiency with strategic thinking and collaborative influence. Observability Engineering   - Design, scale, optimize, and manage Prometheus and Grafana environments.   - Write advanced PromQL queries, dashboards, visualizations, and metric-based calculations.   - Build out and maintain Grafana instances, supporting multi-team use cases.   - Leverage Dynatrace with strong proficiency in metrics and analytics to deliver efficient, actionable observability solutions for engineering and operations teams (e.g., dashboards, insights, reports).   - Analyze telemetry data to identify the metrics that matter (MTM), drive actionable insights, and influence engineering decisions. Site Reliability Engineering   - Apply and evolve an SRE Maturity Model to help teams mature across observability, resilience, automation, and reliability.   - Establish, implement, and maintain Service Level Objectives (SLOs) and error budgets across applications and services.   - Partner effectively with engineering, product, operations, and leadership teams; translate complex technical insights into clear, actionable communication.   - Identify and reduce toil through automation, tooling improvements, and process refinement.   - Support incident analysis, reliability reviews, and continuous improvement initiatives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 3+ years of observability platform and engineering. Experience with Kubernetes and CI/CD pipelines. Demonstrated experience improving application reliability via data-driven decisions. Hands-on experience with Prometheus, Grafana, and PromQL (not only creating dashboards but how to identify value and create solutions). Strong understanding of Dynatrace, metric analysis, and observability practices. Familiarity with SRE principles, maturity models, and reliability roadmaps. Excellent communication skills and ability to collaborate across diverse technical and non-technical teams. Strong analytical and problem-solving skills with a bias for action. Self-led, with an eagerness to learn. Google Cloud Platform, or cloud other cloud platforms (AWS/Azure) Experience with Automation Experience with large-scale distributed systems or high-availability architectures