Client Support Specialist

Concord, NC - ONSITE, NO REMOTE OR HYBRID OPTIONS

Our client is a manufacturer producing Acoustic and Thermal Solutions for OEMs across North America. They are searching for a Client Support Specialist to join their team ASAP!

Position Summary

The Client Support Specialist is responsible for managing existing customer relationships, supporting new business opportunities, and ensuring a high level of service throughout the sales cycle. This role serves as a key point of contact for customers, handling inquiries, processing requests, and collaborating cross-functionally to drive revenue growth and customer satisfaction.

Key Responsibilities

• Manage and maintain relationships with existing customer accounts
• Conduct regular business reviews to strengthen partnerships and identify growth opportunities
• Respond to and qualify inbound inquiries, including requests for quotes and product information
• Support the sales process from initial contact through order fulfillment
• Provide customer service support as needed, including order processing and issue resolution
• Maintain accurate customer records, quotes, and activity within internal systems
• Collaborate with internal teams to ensure timely and accurate delivery of products and services

Qualifications & Skills

Education & Experience:

• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred
• Prior experience in inside sales, account management, or customer service strongly preferred

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
• Experience with ERP and CRM systems for quoting, order management, and customer data
• Strong numerical aptitude, including working with percentages, decimals, and basic calculations

Core Competencies:

• Strong written and verbal communication skills
• Excellent organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with strong critical thinking abilities
• Ability to work both independently and collaboratively
• High level of integrity and ability to handle confidential information

Work Environment & Physical Requirements

• Office-based role within a manufacturing or operations setting
• Regular use of computers and standard office equipment
• May require standing, walking, sitting, and occasional lifting (up to 25 lbs)
• Occasional travel may be required for customer visits, meetings, or industry events

Schedule

• Full-time position, primarily weekday hours
• Additional hours may be required based on business needs
• Exempt position

Compensation

• $65-75k base salary (flexible/based on experience)
• Full comprehensive benefits