Assistant Service Manager

Job Description

Job Description

At LOOKOUT FORD, our goal is to provide LEGENDARY service to our clients. Our approach is to deliver an honest, personalized and sincere experience to our customers at all levels and across all departments. All of this starts with good leadership to guide, train and work with our team of honest, hard working and good people that make up a great team! If you are a service advisor ready to move to the next level of your career or someone already in a leadership position desiring make your mark someplace then we need to talk. Read on to learn more about this incredible opportunity!

Benefits

• Career advancement
• Health, Dental, and Vision Insurance
• 401(k)
• Competitive Pay
• Paid Training
• Paid Holidays
• Life Insurance
• Fantastic work culture and environment
• 5-day work week-Closed On Sundays

Responsibilities

• Provide support, training and guidance to our service advisors

• Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Act as the service liaison between the customer and the service department

• Provide concierge support for all owner inquiries, whether phone or in person and provide the highest level of service.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Satisfaction Scores at or above company standards.

• Reinforces company policies and adheres to company standards.

• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Prior experience in service sales

• Previous customer service experience is a must

• Organized and friendly personality

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.