Representative, Customer Service - Skilled

Description We are looking for a skilled Customer Service Representative to join our team on a long-term contract basis in Raleigh, NC. This role focuses on delivering exceptional customer support, addressing inquiries, and resolving concerns in accordance with consumer laws and company policies. The position requires strong communication and organizational abilities, along with a proactive approach to enhancing customer satisfaction. Responsibilities: - Provide exceptional support to customers by addressing inquiries related to sales, promotions, installations, and communications. - Resolve customer complaints and claims efficiently while ensuring compliance with consumer laws and company policies. - Develop and implement initiatives to proactively educate and inform customers about services and products. - Contribute to improvement plans based on feedback from customer surveys and satisfaction metrics. - Follow established procedures and guidelines to ensure seamless decision-making and task execution. - Collaborate with internal teams to refine processes and enhance customer service strategies. - Maintain and apply a solid understanding of work routines and technical procedures within the discipline. - Assist with the administration of claims and coordination with suppliers when necessary. - Promote sales initiatives and ensure customers are aware of current promotions. - Utilize tools such as Adobe Flex and NIS to optimize customer service workflows. Requirements - Minimum of two years of experience in customer service or a related field. - Strong communication skills with the ability to interact effectively with customers and team members. - Knowledge of consumer laws and regulations related to customer claims and complaints. - Proficiency in tools such as Adobe Flex and NIS to support customer service operations. - Ability to follow well-defined procedures while adapting to various work routines. - Familiarity with planning processes and sales promotions. - Experience with handling customer surveys and implementing feedback into actionable plans. - Solid decision-making skills and attention to detail in resolving customer concerns. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .