IT Manager

ABOUT THE ROLE

Power Probe is a growing company seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization. This is a highly visible role where you will make technology decisions, own vendor relationships, manage the IT budget, and shape how technology supports a growing business.

If you are an experienced IT professional who operates independently, brings sound judgment to competing priorities, and takes pride in running a tight, secure, well-documented environment — this role was built for you.

KEY RESPONSIBILITIES

End-User Support & Device Management

• Provide day-to-day IT helpdesk support for all employees across hardware, software, connectivity, and access issues
• Administer email accounts, user access, and permissions across Microsoft 365 and business applications
• Support SaaS and BPM workflow platforms and other business tools
• Set up workstations and IT access for new employees, support printers, office equipment, and IT inventory
• Execute employee offboarding procedures — revoking system access, recovering devices, and deactivating accounts across all platforms

Network & Infrastructure

• Maintain wired and wireless networks; ensure strong Wi-Fi coverage throughout the facility
• Manage VPN access, endpoint security, and antivirus/EDR solutions
• Administer firewall configuration and enforce cybersecurity best practices (Fortinet)
• Manage server infrastructure including Synology NAS — configuration, monitoring, and access control
• Coordinate with ISP and network vendors on connectivity and service changes

Backup & Disaster Recovery

• Manage and monitor company backup systems; ensure all critical data and systems are backed up on schedule
• Conduct regular recovery tests to validate backup integrity and document results
• Maintain a written disaster recovery plan; review and update it at least annually
• Coordinate with the SAP Business Systems team to ensure ERP data is fully included in backup and recovery scope

Cybersecurity & Security Vendor Management

• Deploy and manage endpoint protection (EDR/antivirus) across all company devices
• Manage patch and vulnerability remediation across operating systems and applications
• Administer email security tools including spam filtering and phishing protection
• Serve as the internal point of contact for the MDR/SOC vendor — reviewing alerts, coordinating incident response, and ensuring service levels are met
• Manage all third-party cybersecurity vendor relationships; hold partners accountable to agreed SLAs
• Enforce access control policies including least-privilege principles and multi-factor authentication (MFA)
• Drive employee security awareness — communicate emerging threats, reinforce safe practices, and coordinate training
• Assist with customer security questionnaires and internal compliance documentation

Facilities Technology

• Manage building access control systems including key fob/card readers and door entry configuration
• Administer security camera and surveillance systems, coordinate with vendors on maintenance and upgrades
• Maintain and install conference room AV equipment: displays, video conferencing systems (Zoom Rooms, Teams), and peripherals
• Manage company TVs, digital signage, and other facility-facing technology
• Configure, maintain, and support the VoIP phone system and company mobile devices
• Coordinate with alarm system vendors on configuration, monitoring, and maintenance

Budget, Vendor & Documentation Management

• Own the IT budget — track spend, manage vendor contracts and renewals, and make purchasing recommendations
• Evaluate, select, and manage IT vendors and service providers; negotiate contracts and hold partners accountable
• Document all systems, procedures, and IT processes; maintain an accurate IT asset inventory
• Participate in leadership discussions on technology planning and support strategic decisions as the company grows

QUALIFICATIONS

Required

• 5+ years of experience in IT support, systems administration, or a similar hands-on IT role
• Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred
• Experience with Microsoft 365 administration across all platforms
• Working knowledge of server fundamentals; Synology NAS experience preferred
• Working knowledge of networking fundamentals: switches, firewalls (Fortinet preferred), Wi-Fi, and VPN
• Familiarity with cybersecurity fundamentals: patching, MFA, endpoint protection, and backup/recovery
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently, prioritize competing demands, and manage vendor relationships

Preferred

• SAP S/4HANA (cloud version) familiarity
• Experience working with or managing an MDR, SOC, or managed security service provider
• CompTIA A+, Network+, Security+, or Microsoft certifications
• Familiarity with BPM or workflow management software (Zoho or similar)
• Experience in a small or mid-sized manufacturing or distribution environment
• Exposure to building access control, surveillance, or AV systems

COMPENSATION & BENEFITS

Salary Range

$65,000 – $95,000 annually, depending on experience

Health Insurance

Medical, dental, and vision coverage

PTO

Paid time off and holidays

Environment

Stable work environment with real ownership and autonomy

WORK ENVIRONMENT

This is a full-time, on-site role in Charlotte, NC. You will be the go-to IT person for the entire company — a role that comes with genuine ownership, variety, and the opportunity to shape how technology supports a growing business. At Power Probe, you won’t be a ticket number in a large IT queue. You will be a trusted, visible member of the team with the autonomy to do your best work.