Conference Service Manager (Temp)

: Posting Information Department SA Carolina Housing - 653001 Career Area Student Services Posting Open Date 02/26/2024 Application Deadline 03/03/2024 Position Type Temporary Staff (SHRA) Position Title Conference Service Manager (Temp) Position Number 20003442, 20062444 Vacancy ID S022714 Full-time/Part-time Part-Time Temporary Hours per week 30 Work Schedule Monday - Friday, 9:00 AM - 5:00 PM; with potential night/weekend commitments Position Location North Carolina, US Hiring Range $20/per hour Proposed Start Date 04/01/2024 Estimated Duration of Appointment 5 months or less Position Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose of Organizational Unit Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience. In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets. The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction. Position Summary The conference and guest operations unit is responsible for organizing and leading the summer conference business that generates $1.0M - 1.2M in annual revenue. The Conference Service Manager (Temp) works closely with many staff and faculty across the university as well as visitors to our campus. The position's primary responsibility is the support of the planning and execution of all athletic, academic, and other affiliated conferences that utilize housing resources during the summer (May - July). This position, along with seasonal labor, is responsible for ensuring that the client's camp/conference runs smoothly to ensure their ongoing business. The position also liaisons with parking, dining, and classroom reservations to assist in supporting our clients experience on campus. The Conference Service Manager (Temp) will report to the Assistant Director of Conferences & Guest Services. Specific duties include:

• Administration & Organization.
• Client relations pre-, during, and post-camp/conference.
• Works collaboratively with Facilities, Residential Education, Housekeeping, and Housing Support to provide a seamless summer program.
• Manages workflow processes of all summer conference details and delegates tasks to other staff. - Assists will post-conference billing and financial transactions of group charges.

Minimum Education and Experience Requirements Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Required Qualifications, Competencies, and Experience

• Strong communication and administration skills.
• Demonstrated ability to learn new software quickly.

Preferred Qualifications, Competencies, and Experience

• Prior work experience in a Higher Education setting.
• Experience working in a diverse setting with high student contact.
• Prior supervision experience.

Special Physical/Mental Requirements Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.