Parts Technician / Advisor

Parts Technician / Advisor We’re seeking a knowledgeable and customer focused Parts Technician/Advisor to join our team! This individual will be responsible for assisting with the daily operations of the Parts department including delivering optimal customer service and parts knowledge to internal (Rentals, Sales and Service Departments) and external customers. This position performs a variety of duties including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices. This position reports into the Parts Manager. LOCATION: Monroe, NC

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time, Permanent

TOTAL REWARDS OVERVIEW:

Competitive base salary Quarterly profit-sharing opportunity Annual increase opportunity Premium health insurance benefits Vacation Days & Paid Time Off 401(k) Employer matching PPE & Tool reimbursement plan

ABOUT YOU:

• Strong communication and customer service skills
• Knowledge of heavy equipment brands and components
• Ability to read and interpret documents such as parts manuals
• Ability to prioritize and organize workload in a fast-paced environment
• Basic mathematical skills
• Able to work efficiently as a part of a team as well as independently
• Detail-oriented individual with a strong work ethic and positive team attitude
• Ability to lift up to 50lbs

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• High School Diploma or Equivalent
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check
• Must have a forklift license or ability to obtain

Experience:

• 3+ years’ experience in heavy equipment, construction or automotive parts and/or service environment
• Experience using an ERP or Inventory Management program
• Experience working with heavy equipment parts preferred

POSITION RESPONSIBILITIES:

• Assist customers and service department in identifying and locating required parts
• Research and order parts using OEM catalogs, databases, and company inventory systems
• Provide pricing, availability, and delivery information to customers
• Receive, inspect, and shelve incoming parts shipments
• Maintain a clean and organized parts department
• Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back-order reports
• Promote parts campaigns when interacting with external customers
• Participate in required inventory cycle counts and provide back-up support to other department employees as required
• Participate in training to remain up to date on products represented by the company and new/revised protocols
• Other duties as assigned by manager

Our Core People Values Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition ____________________________________________________________________________________ If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. ______________________________________________________________________________