Marketing Coordinator (Onsite)

KITTY HAWK KITES

Marketing Coordinator

Job title: Marketing Coordinator
Location: Nags Head, NC 27959 (on-site; local travel to KHK locations as needed)

Job type: Full-time
Classification: Non-exempt / overtime eligible

Schedule: Primarily weekday business hours off season; Saturdays, Easter break in season. Evenings and weekends for major events.
Suggested screener: Do you have at least two years of project coordination, operations, marketing support, or account-coordination experience?

Job description
For more than 50 years, Kitty Hawk Kites has helped visitors experience the Outer Banks through outdoor adventure, destination retail, and joyful guest experiences. We are a family-run, multi-brand company with a fast-moving seasonal business and a high standard for service, quality, safety, and follow-through. Our purpose is to “Teach the World to Fly”.

We are hiring a highly organized Marketing Coordinator to serve as the operational backbone of our marketing department. This is a coordination and marketing-operations role. You will help keep work moving across ecommerce, recreation, retail stores, events, partnerships, and shared marketing services.
Reporting to the Director of Marketing, you will manage project tracking, request intake, deadlines, vendor coordination, reporting support, documentation, and cross-department communication. Your work will give the team a reliable operating rhythm and help prevent important work from slipping during a busy season.

Our business

• Ecommerce: a Shopify business serving customers nationwide with kites, gear, apparel, and other products.
• Recreation and tours: bookable Outer Banks adventures, including hang gliding, watersports, boat and jet ski rentals, dolphin tours, kayak tours, kiteboarding, parasailing, and fishing experiences.
• Retail stores: 30+ destination locations where guests browse, book, and buy across Kitty Hawk Kites and its family of brands.

What you will do

• Own the Monday.com marketing workspace: maintain project templates, current owners, deadlines, status, approvals, next steps, and follow-up across the department.
• Manage the store and business-unit request process from intake through completion. Confirm required details, identify missing information, route work to the right owner, track production and distribution, and confirm completion with requesters.
• Maintain the integrated marketing calendar in collaboration with Digital Marketing and across ecommerce, retail, recreation, events, seasonal promotions, partnerships, and new-location priorities; flag conflicts and risks before deadlines are missed.
• Prepare weekly team agendas, capture action items, maintain the marketing scorecard inputs, and support the Director and Digital Marketing Lead with clear, timely status reporting.
• Coordinate vendor, printer, signage, shipping, distribution, file-management, and routine production logistics; maintain organized records of contacts, quotes, approvals, delivery status, and final files.
• Support event and recreation marketing operations, including third-party listings, materials coordination, sponsor/partner follow-up, content-capture logistics, and use of the KHK post-event recap template.
• Support Finance and marketing leadership with invoice, contract, renewal, budget, campaign-tracking, and event-recap records. Surface upcoming renewals, missing documentation, and decision items in advance.
• Maintain marketing documentation and playbooks in SharePoint/Dropbox, including templates, final assets, vendor details, request procedures, and recurring workflow instructions.
• Support accurate Google Business Profile updates, location information, and review-tracking workflows in collaboration with the Digital Marketing Lead and business-unit teams.

What you bring

• 2+ years of experience in project coordination, operations, marketing support, account coordination, events, retail, hospitality, tourism, or a multi-location business.
• Exceptional organization, follow-through, written communication, and comfort managing several workstreams, stakeholders, and deadlines at once.
• Experience with Monday.com, or a similar project-management tool; proficiency with Microsoft 365, SharePoint, Google Workspace, spreadsheets, and basic reporting.
• Comfort working with vendors, internal teams, and external partners; able to follow up professionally, ask for missing information, and keep clear records.
• Experience with CRM/email tools, Google Business Profile, event coordination, retail or tourism marketing, and marketing budget/contract administration is strongly preferred.
• Able to work on-site in Nags Head, travel locally to KHK locations when needed, and support key events that may require occasional evening or weekend hours.

Pay and benefits: Base salary: $50,000-$56,000 per year, based on experience. Benefits include company-paid health insurance, annual performance-bonus eligibility, and a 401(k) with profit-sharing opportunity, subject to plan terms and company performance.

Apply through Indeed with a resume and a brief note describing a complex project, workflow, or client/account relationship you helped keep on track.
Kitty Hawk Kites, Inc is an Equal Opportunity Employer.