Hotel Director of Audio Visual

Job Description

Job Description

SUMMARY

At Crescent Event Productions, unforgettable experiences are brought to life through exceptional technical execution and trusted professionals behind the scenes. The Hotel Director of Audio Visual is responsible for the overall leadership and performance of Crescent Event Productions' in-house audiovisual operation at the assigned hotel property. The role serves as Crescent's primary relationship leader with the Hotel and maintains overall accountability for the hotel partnership, client service, sales, event execution, team performance, and financial results of the operation.

This role is ideal for someone who thrives in fast-paced environments, enjoys working directly with clients and venues, and takes pride in delivering flawless event experiences. You will collaborate closely with operations, sales, and warehouse teams to ensure each event reflects Crescent Event Productions’ commitment to professionalism, quality, and reliability.

NOTE: This position is subject to an extensive background check.

ROLE & COMMUNICATION EXPECTATIONS

The Hotel Director of Audio Visual serves as Crescent's primary leader and representative at the assigned hotel property and maintains overall responsibility for the success of the in-house audiovisual partnership.

The Director and Assistant Director operate collaboratively and share responsibility for client service, sales, event planning, operational execution, team performance, and the day-to-day success of the property. The Assistant Director should be empowered to make decisions and take ownership within the responsibilities of the position rather than functioning solely as support to the Director.

The Director maintains ultimate accountability for the hotel relationship, property financial performance, team leadership, service standards, and overall operation. Responsibilities should be appropriately delegated while maintaining clear communication, accountability, and continuity of leadership across the property team.

REQUIREMENTS

• Proven leadership and people-management experience in audiovisual, hospitality, or live event production.

• Strong business acumen, including experience managing budgets, labor, and property-level financial performance.

• Demonstrated ability to build and maintain hotel, client, and vendor partnerships.

• Working knowledge of audiovisual equipment, systems, and event production workflows.

• Excellent verbal and written communication, negotiation, and presentation skills.

• Ability to manage multiple priorities, teams, and stakeholders in a fast-paced, guest-facing environment.

• Valid state driver's license and acceptable driving record.

JOB DUTIES AND RESPONSIBILITIES

• Serve as Crescent's primary relationship leader with the Hotel and maintain strong partnerships with hotel leadership, Sales, Catering, Convention Services, Banquets, Engineering, and other departments.

• Maintain overall accountability for service provided to the Hotel, its clients, meeting planners, and event partners.

• Attend BEO meetings, pre-convention meetings, site visits, planning meetings, and other hotel or client meetings as needed.

• Lead and participate in the property sales process, including client consultation, audiovisual planning, quote and proposal development, follow-up, and identification of additional production opportunities.

• Ensure event orders, pricing, documentation, and billing information are accurate and maintained in accordance with established Crescent procedures.

• Collaborate with property team and leadership to review upcoming business and ensure events are properly planned, communicated, staffed, and equipped.

• Coordinate with Crescent Operations, Production, Labor, Accounting, and other internal resources as needed to support property business and financial requirements.

• Maintain accountability for the successful execution of events from initial planning through completion and closeout.

• Provide onsite technical support and work in a technician or technical director capacity when needed to support event execution, staffing needs, and property P&L objectives.

• Oversee the scheduling, training, development, coaching, and performance management of property employees and freelance personnel.

• Maintain accountability for property financial performance, including revenue growth, labor management, equipment utilization, operational expenses, billing accuracy, and overall profitability.

• Make responsible staffing, labor, equipment, and operational decisions that balance service expectations with property P&L objectives.

• Maintain oversight of property equipment, inventory, storage, transfers, repairs, and related operational processes.

• Respond promptly to hotel, client, employee, and operational concerns and maintain ownership through appropriate resolution.

• Proactively communicate significant hotel concerns, client issues, staffing challenges, financial considerations, operational risks, and equipment needs to Crescent leadership.

• Represent Crescent's culture and lead by example through consistent adherence to established SOPs, strong communication, teamwork, accountability, professionalism, and follow-through.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities for property employees and freelance personnel in accordance with Crescent policies and applicable law, including interviewing, hiring, training, scheduling, assigning work, coaching, evaluating performance, and resolving performance or conduct issues.

SKILLS AND QUALIFICATIONS

Successful candidates demonstrate strong leadership, business acumen, and technical fluency, with sound judgment and the ability to manage competing priorities under pressure. This role requires strategic thinking, effective communication, financial accountability, and a commitment to service, quality, and team development.

MATHEMATICAL SKILLS

Ability to analyze financial and operational reporting, calculate revenue, labor, and margin figures, and apply percentages, measurements, and basic financial modeling as related to property performance and event production.

REASONING ABILITY

Ability to exercise sound business judgment, interpret hotel and client needs, and resolve complex, multi-variable operational, staffing, and financial issues in a live-event environment.

COMPUTER SKILLS

Proficiency with Internet-based systems, audiovisual inventory and event management software (e.g., IntelliEvent), scheduling and workforce management tools, spreadsheets, and word processing software.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role may involve exposure to varying noise levels, outdoor conditions, temperature extremes, hotel and warehouse settings, and live event environments, along with regular presence at guest- and client-facing functions.

Crescent Events is a premier Event Management Company. We believe in a philosophy of quality over quantity. At Crescent Events, our mission is to produce the highest quality live events for our clients and their guests. We are able to do this through exceptional service, a vast array of technical knowledge and excellent creative thinking skills. We believe in ensuring that our clients are delivered an exceptional and valuable product in the live event technology industry. With a knowledgeable staff with over 90 years of combined experience Crescent Events is setting the bar for the industry standard.

Company Description

Crescent Events is a premier Event Management Company. We believe in a philosophy of quality over quantity. At Crescent Events, our mission is to produce the highest quality live events for our clients and their guests. We are able to do this through exceptional service, a vast array of technical knowledge and excellent creative thinking skills. We believe in ensuring that our clients are delivered an exceptional and valuable product in the live event technology industry. With a knowledgeable staff with over 90 years of combined experience Crescent Events is setting the bar for the industry standard.