Senior Manager, Human Resources Business Partner

Job Description

Job Description

About this role:

TrueML is seeking a strategic and experienced Sr. Manager, HRBP to partner with leaders in TrueML Products and TrueML Shared Services while leading a team of HRBPs across our family of companies (TrueAccord & Sentry Credit, collectively “TrueML”).

This player-coach role blends strategy and execution. You’ll provide direct HRBP support to senior leaders while developing a team of HRBPs to ensure consistent and effective HR delivery across the organization. As part of the People Leadership team, you’ll drive workforce planning, talent management, employee engagement, and leadership development, while also overseeing immigration, complex employee relations, and compliance across multiple states and countries. In addition, you would help advise on broader people team initiatives like compensation management, total rewards and improving team processes.

Reporting to the VP, People, you will serve as a key advisor and delegate in high-stakes conversations, ensuring People programs align with company goals and culture.

• Direct HRBP Support (Player Role): Act as the HR Business Partner for assigned entities, providing day-to-day and strategic support to leadership and employees. Drive workforce planning, talent management, performance management, and organizational effectiveness in those entities. Handle complex employee relations matters, ensuring fair, legally compliant, and culturally sensitive outcomes. Partner closely with Product, Engineering, and Technology leadership teams to address unique people and organizational challenges.

• HRBP Team Leadership (Coach Role): Manage and develop HRBPs who each support one of the remaining entities. Provide guidance, coaching, and escalation support to ensure consistent and effective HRBP delivery across the holding company. Foster collaboration, knowledge-sharing, and continuous improvement across the HRBP team. Immigration & International Employee Relations. Own immigration for the entire holding company, managing relationships with external immigration counsel and overseeing visa, work authorization, and green card processes. Handle all international employee relations issues, ensuring compliance with local laws and cultural norms while maintaining positive employee relations.

• Compensation, Benefits, and Compliance: Lead bi-annual performance review cycles, compensation (merit) cycles, and pay equity reviews. Oversee leave administration and benefits compliance, with expertise in ADA, LOA, FMLA, and 50-state employment law (including severance agreements, handbook updates, and compliance programs). Partner with People Ops on Total Rewards strategy.

• M&A & Organizational Change: Participate in M&A activities, including due diligence, integration planning, and organizational change management. Guide leaders through cultural integration and organizational transitions, ensuring employee engagement and retention. Help build a repeatable M&A integration framework to support future M&As.

• Drive HR Strategy & Workforce Planning: Partner with the People Team to develop and execute an HR strategy tailored to TrueML needs. Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness. Facilitate workforce planning initiatives, helping TrueML leadership ensure it has the right talent in place to achieve its business goals.

• Employee Relations & Compliance: Resolve complex employee relations matters, ensuring equitable and legally compliant outcomes. Conduct internal investigations and manage the immigration process while working closely with our immigration partner, mitigating risks and maintaining compliance. Support TrueML leadership during performance management, discipline issues, employee complaints, coaching, and employee engagement strategies. Stay up to date with labor laws and HR best practices, proactively addressing compliance risks.

• Leadership Development & Talent Management: Develop managers and leaders, enhancing their skills in coaching, performance management, and team development. Support succession planning and internal mobility to help TrueML leadership ensure a strong leadership pipeline. Guide leaders in leveraging L&D programs and career development opportunities for their teams.

• HR Operations & Process Optimization: Collaborate with People Operations on leave administration, HR policies, and benefits inquiries. Promote self-service HR tools and ensure employees access key HR resources. Identify and lead process improvements to drive consistency and efficiency across subsidiaries.

• Employee Engagement & Culture: Partner with People Programs & Engagement teams to enhance culture, DEI, and employee experience initiatives across all entities. Support leaders in building engagement plans that strengthen retention and morale. Act as a trusted change agent and positive representative of People Team values.

• Additional Projects & Strategic Initiatives: Contribute to cross-functional HR projects that enhance the employee experience and drive business impact. Lead initiatives that foster an inclusive, high-performing, and values-driven workplace. Additional projects, and other types of initiative and administrative support as needed.

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience with Rippling, Okta, Confluence, Jira, and G-Suite.
• Experience working with contingent / BPO workforce.
• Exposure to Employer of Record (EOR) vendors and processes.
• Experience leading People role during M&A.