Customer Service Representative

Job Description

Job Description

Parks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of heating and air conditioning systems.

Do it right the first time! “That’s the Parks Way”

We are actively seeking a Customer Service Representative in the Charlotte, NC area.

Reasons to Join Parks:

• Competitive pay and compensation
• Work from Home opportunities available following training period
• Company sponsored Medical, Vision, and Dental insurance
• 401k Plan with 3% company match
• Competitive environment with opportunities for advancement

Specific Duties & Tasks:

• Convert incoming customer calls into booked service appointments.
• Empathize & understand customer's urgent HVAC, plumbing, and electrical needs.
• Sell and renew maintenance plans
• Respond to customer requests, resolve issues and promote the Parks brand.
• Make outbound calls to renew maintenance plans, schedule service and routine maintenance calls
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Qualifications:

• Ability to make and receive a high volume of calls daily
• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal, written and listening skills.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• Previous experience in HVAC, plumbing, or electrical services is a plus
• Ability to achieve key performance goals

Benefits Offered:

• Opportunities for career growth and advancement
• Company sponsored Medical, Dental, and Vision plans
• Supplemental Life insurances
• Competitive salary
• Paid time off
• Paid holidays
• 401k Retirement Plan

Job Type: Full-time

Salary: $18.00 - $22.00 per hour plus performance-based bonuses

Experience level:

• 2 years call center.

Shift:

• Afternoon shift
• Evening shift
• Weekends

Weekly day range:

• May not be a traditional M-F position.

Work Location:

• In-person
• Office located in Indian Trail, NC
• Work from home opportunities are able to be earned based on performance