Customer Service Representative

Job Description

Job Description

Description:

Textum OPCO, LLC is hiring a Customer Service Representative for its advanced textiles and composites manufacturing business.

We are seeking a highly organized and detail-oriented Customer Service Representative (CSR) to support our manufacturing operations. This role is responsible for managing customer orders, maintaining accurate records, coordinating with internal teams, and ensuring exceptional service throughout the order lifecycle. The ideal candidate thrives in a fast-paced production environment, communicates professionally, and consistently delivers accuracy and reliability.

At Textum we thrive on developing innovative fabric and multi-dimensional preform solutions for our customers which help to advance their programs and push their technologies to the next level. We have unique expertise in developing textile solutions for extreme environments that we are leveraging for specialty composite production. The industries that we serve include aerospace, space, defense, energy, and infrastructure. Whether it’s thermal protection systems for space vehicles, preforms for CMC components, or preforms and fabrics for carbon-carbon processing, we have the experience and expertise to help ensure our customer’s success both as a reinforcement provider and through delivery of finished parts.

Textum OPCO, LLC is a drug-free work environment.

Textum OPCO, LLC is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, veteran or marital status, or based on any individual's status in any group or class protected by applicable federal, state or local law.

Expected Behaviors & Competencies:

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage multiple priorities under deadlines
• Strong problem-solving and follow-up skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
• Ability to read and understand manufacturing schedules and order requirements
• Professional customer interaction skills
• Team-oriented mindset with cross-functional collaboration abilities
• Ability to remain calm under pressure and manage customer expectations professionally

Responsibilities:

• Maintaining customer records: Keeping customer files up to date, including invoices and payment records.
• Creating and sending invoices: Preparing and sending invoices to customers.
• Process customer purchase orders accurately and efficiently
• Enter and maintain sales orders within ERP/MRP systems
• Communicate order acknowledgments, lead times, shipment status, and schedule updates to customers
• Coordinate with production planning and operations teams regarding order priorities and delivery schedules
• Monitor open orders and proactively address potential delays or issues
• Work with shipping/logistics teams to coordinate outbound deliveries and documentation
• Support quote requests and coordinate with sales teams as needed
• Manage customer portals and maintain accurate customer records
• Assist with customer concerns, complaints, returns, and corrective action requests professionally
• Coordinate with quality departments regarding nonconformance issues and customer corrective actions
• Prepare reports related to order status, on-time delivery, backlog, and customer metrics
• Maintain strong communication with internal departments to ensure customer expectations are met
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency
• Ensure compliance with company procedures, quality standards, and customer requirements

• Associate or bachelor’s degree preferred; equivalent manufacturing customer service experience considered
• 2–5 years of customer service experience in a manufacturing environment preferred
• Experience with ERP/MRP systems strongly preferred
• Experience supporting aerospace, defense, industrial, textile, or composite manufacturing environments is a plus