Customer Care Specialist
- Provide exceptional service — Handle inbound calls and emails with empathy, clarity, and efficiency.
- Triage and prioritize — Assess incoming requests to determine their urgency and route them to the correct team or process.
- Manage billing inquiries — Resolve customer billing and invoice questions accurately and professionally.
- Execute SOPs flawlessly — Follow standard operating procedures to maintain consistency across all interactions.
- Coordinate escalations — Schedule Tier 2 support calls and follow through to ensure timely and seamless issue resolution.
- Prior experience in customer service, technical support, or related frontline roles.
- Strong communication skills—both written and verbal—and a customer-focused mindset.
- High attention to detail and ability to follow structured processes (SOPs).
- Proficiency with CRM or ticketing tools and comfort adapting to new systems.
- Ability to work in a fast-paced, collaborative environment with evolving priorities.
- Meaningful impact: You'll make a real difference for specialty retailers backed by Quilt's mission.
- Continuous learning: Grow your skill set across billing, triage, and escalation coordination.
- Growth opportunities: Many in Customer Care advance into Tier 2, management, or cross-functional roles.
- Great culture: Join a team recognized for friendliness, culture, and fostering positive employee experiences.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401 (k) Opportunity with Company Match
- Opportunities for career growth and advancement within a rapidly growing company.
- 15 days of PTO, plus 10 Paid Holidays, Paid Volunteer Day
- Paid Parental Leave
- Ongoing training and professional development initiatives.
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