BDC Manager

About Us Classic Ford Lincoln of Shelby is a reputable and customer-focused automotive dealership offering an exceptional experience to all our clients. We take pride in delivering outstanding service and high-quality vehicles, and we’re looking for an enthusiastic and dedicated Business Development Manager to help drive our sales success. Position Overview As a Business Development Manager, you will play a key role in driving sales by managing leads and setting appointments for our sales team. You’ll be the first point of contact for potential customers, guiding them through the initial steps of their car-buying journey. Your primary focus will be to generate high-quality appointments for our sales team, ensuring they are equipped to convert leads into loyal customers. Key Responsibilities * Lead Management: Handle incoming leads from various channels (phone, web, social media) and respond promptly with the goal of securing appointments for the sales team. * Appointment Setting: Schedule appointments for the sales team with qualified leads, ensuring high conversion rates. * Customer Interaction: Build rapport with customers through phone calls, emails, and texts to understand their needs and preferences. * Follow-up: Engage in follow-up calls to ensure leads are nurtured and appointments are kept. * CRM Management: Accurately enter and maintain lead data in the dealership’s CRM system to track appointments and follow-ups. * Team Collaboration: Work closely with the sales team and management to optimize lead handling and appointment-setting processes. * Sales Support: Provide any necessary support to the sales team to help them close deals effectively. Requirements * Proven experience in sales, lead generation, or appointment setting (automotive industry experience is a plus). * Strong communication and interpersonal skills. * Ability to handle multiple tasks and work in a fast-paced environment. * Comfortable using CRM systems and other sales tools. * A positive, goal-oriented attitude and a passion for delivering excellent customer service. * Ability to work well in a team setting. * High school diploma or equivalent. Why Join Us? * Competitive Salary: Attractive base pay with performance-based bonuses. * Growth Opportunities: Be a part of a dynamic team with potential for career advancement. * Supportive Environment: Work in a positive, customer-focused atmosphere with opportunities for ongoing training. * Benefits: Health, dental, and vision coverage, plus 401(k) and other employee benefits. If you’re a motivated and organized individual who is passionate about helping customers and driving sales, we want to hear from you! Classic Ford Lincoln of Shelby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.