Customer Service Representative

Accentuate Staffing is currently recruiting for a Customer Service Representative to assist customers over the phone and via email with online selection process. The customer service representative will enter and track orders, retain present customers and develop new business.

Responsibilities:

• Answers and handles telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy.
• Process orders for truck delivery, LTL, FedEx, UPS and customer pickups.
• Process customer returns.
• Quote product prices to customers using predetermined Dynamic
• Process replacement orders.
• Assists in filling out deviation, stock forecast, machine repair and designated stock forms.
• Complete or Update reports or forms needed by consultants
• Managing order portal systems for customer order retrieval and invoice uploads
• Investigates and corrects any problem issues with orders for customers such as wrong product, wrong prices and/or delivery schedules and conflicts.
• Effectively and professionally communicates with sales staff, customer service staff, warehouse managers, warehouse staff, delivery drivers, customers, vendor representatives, manufacturer representatives and management.
• Assist with web inquiries and issues.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
• Maintain knowledge of changes to product environment, product competition, and customer business environment.
• Maintain product files and knowledge of inventory levels.
• Perform other duties as assigned by supervisor.

Requirements:

• One to two years related experience or equivalent.
• Excellent customer service skills.
• Strong telephone customer service level.
• Proficient and accurate data entry skills.
• Must be proficient with MS Office
• Bi-lingual in Spanish a plus.
• Acute attention to detail.