Production Support Engineer

Title: Production Support Engineer
Location: Charlotte, North Carolina or Irving TX
Duration: Contract (24 months)
Job ID: 179027
Pay range: 65-70$/hr on w2

Job Overview:
We are seeking a highly skilled Systems Operations Engineer to consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. This role involves analyzing and resolving multi-faceted challenges, collaborating with stakeholders, and ensuring compliance with policies and procedures. The ideal candidate will have a strong background in systems engineering, technology architecture, and production support for AI-driven applications and platforms.

Responsibilities:

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex, multi-faceted, larger-scale, or longer-term Systems Operations Engineering challenges.
• Contribute to the resolution of complex situations requiring a solid understanding of policies, procedures, and compliance requirements.
• Strategically collaborate and consult with client personnel to meet deliverables.
• Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications.
• Troubleshoot and resolve production issues, technical failures, and application-related incidents.
• Support day-to-day platform operations, ensuring application stability and availability.
• Participate in deployments, releases, and post-implementation validation activities.
• Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams.
• Monitor application health and proactively identify opportunities to improve reliability and support processes.

Qualifications:

• 5+ years of Systems Engineering or Technology Architecture experience or equivalent demonstrated through work, consulting experience, training, military experience, or education.
• 4+ years of application production support, platform support, or related technical support experience.
• Experience supporting business applications in a production/BAU environment.
• Proficiency in troubleshooting complex application issues and driving them to resolution.
• Experience supporting application deployments and post-release validation activities.
• Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities.
• Self-starter with the ability to quickly learn unfamiliar applications and tools independently.
• Demonstrated history of stability and longevity in previous roles.

Desired Technical Experience:

• Experience with MongoDB, Tachyon search technology, or similar enterprise search platforms.
• Salesforce production support and business-as-usual support experience.
• Experience supporting AI-driven applications or automation platforms.
• Experience supporting applications that leverage search, knowledge management, or document-processing capabilities.

Nice to Have:

• Exposure to Amelia or similar automation technologies.
• Experience supporting emerging, cutting-edge technologies and platforms.
• Knowledge of AI-enabled business applications and operational workflows.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $65- $70

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
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