Outbound BDC Agent

Job Description

Job Description

Description:

Join a Team That's Changing the Way Dealerships Connect with Customers

At Better Car People, we believe great customer experiences start with great conversations. Our mission is simple: help dealerships build stronger relationships with their customers through authentic communication, exceptional service, and innovative technology.

We're looking for an energetic, customer-focused Outbound BDC Agent who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction. If you're someone who thrives in a fast-paced environment, enjoys hitting goals, and wants to be part of a team that values accountability, growth, and teamwork, we'd love to meet you.

What You'll Do

As a Outbound BDC Agent, you'll serve as an extension of our dealership partners, reaching out to customers and helping create meaningful engagement opportunities in both English and Spanish.

Your day-to-day responsibilities will include:

• Making outbound calls, sending emails, and text messages to engage dealership customers
• Communicating dealership products, services, and opportunities clearly and professionally
• Scheduling appointments and creating customer engagement opportunities
• Meeting daily engagement and call activity goals
• Utilizing company-provided technology and CRM tools to manage customer interactions
• Maintaining accurate and detailed notes for every customer conversation
• Participating in ongoing training and coaching opportunities
• Supporting quality assurance initiatives and maintaining communication standards
• Collaborating with team members and leadership to deliver exceptional results

What We're Looking For

Required Skills & Experience

• Previous customer service, call center, BDC, appointment-setting, or sales experience preferred
• Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus
• Working knowledge of Google Drive and related applications
• Ability to type at least 40 WPM
• Strong communication skills and a professional phone presence

Success Traits

• Exceptional communication skills across phone, email, and text
• Friendly, professional, and outgoing personality
• Clear, confident, and engaging speaking voice
• Positive attitude and strong work ethic
• Ability to stay organized and manage multiple customer conversations
• Comfortable working toward performance goals and activity metrics
• Coachable, adaptable, and eager to learn

Why Better Car People?

At Better Car People, our people make the difference. We foster a culture built on:

• Accountability and ownership
• Continuous learning and development
• Teamwork and collaboration
• Delivering value in every customer interaction
• Celebrating success and supporting one another

When you join BCP, you're not just taking a job, you're becoming part of a team dedicated to helping dealerships grow while creating exceptional experiences for their customers.

Ready to Apply?

If you're customer-focused and passionate about creating great experiences, we'd love to hear from you. Join Better Car People and help us create better conversations, better connections, and better results.