Assistant Self-Storage Property Manager

Company
At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.
We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.
Mission
The mission of the Assistant Property Manager is to support property performance through excellent customer service, reliable operational execution, and hands-on facility care. Based in Havelock, NC , this role helps drive occupancy and revenue growth by assisting customers with storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring each interaction reflects the FreeUp Storage brand. The Assistant Property Manager works closely with the Property Manager to deliver a best-in-class experience to tenants and the local community.
Key Outcomes

1. Conversion Support: Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
2. Occupancy and Revenue Contribution: Support efforts to sustain 920+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
3. Delinquency Support: Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
4. Program Enrollment Assistance: Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
5. Customer Experience: Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company’s customer-centric values.
6. Facility Upkeep: Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
7. Local Marketing Support: Assist with 2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
8. Accurate Records: Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.

Competencies

• Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact.
• Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed.
• Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility.
• Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs.
• Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes.

Qualifications:

• Possess a valid driver’s license, insurance, and reliable transportation.
• High School Diploma required
• 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
• The ability to work well and perform duties independently and in a team setting.
• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.

Compensation & Benefits

• Competitive Full Time Hourly Rate: $18- $20 per hour.
• Quarterly bonus opportunities.
• Employee Discounts
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.

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