Director of Operations
- Own the operational and strategic direction of the Distribution Center to deliver measurable business results and margin expansion.
- Leverage the Warehouse Management System and MOS tools to reduce costs, improve processes, and ensure high service levels for Liberty customers.
- Establish and oversee operational policies and procedures to ensure the timely, accurate, and compliant movement of inventory across Liberty and 3PL operations.
- Partner with Inventory Control to maintain Masco corporate cycle count certification and deliver world-class inventory accuracy.
- Ensure all operations meet customer compliance requirements; serve as the executive contact for customer visits and resolution of operational issues.
- Develop both short- and long-term strategic plans that support current business and enable future growth, including capital planning, technology adoption, and 3PL alignment.
- Develop and manage the operating budget for the NC Distribution Center, ensuring financial performance and value delivery.
- Partner cross-functionally with Sales, Customer Service, IT, Finance, and HR to drive improvements in workflow, service, and employee experience.
- Maintain consistent performance standards across all shifts, ensuring cost control, waste reduction, quality, and on-time delivery.
- Utilize demand forecasts and labor analytics to ensure workforce optimization across 3 shifts.
- Establish a culture of accountability and continuous improvement, embedding MOS principles, daily management, and best-practice sharing across the site.
- Build, coach, and develop a strong leadership team capable of executing strategy, engaging employees, and delivering best-in-class operational outcomes.
- Act as a role model of Liberty’s values.
- Bachelor’s degree in business, operations, supply chain, or related field; or equivalent combination of education and experience.
- Minimum 10 years of progressive distribution, logistics, or operations leadership experience, including at least 5 years in a management role.
- Proven track record of leading large-scale, multi-shift operations with both salaried and hourly workforces.
- Strong experience with warehouse management systems (JDE and Blue Yonder preferred).
- Demonstrated success in building organizational capability, leading through change, and delivering results in a global business environment.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
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