Director of Operations

Liberty Hardware
Winston Salem, NC
Summary

Provide strategic and operational leadership for Liberty’s North Carolina Distribution Center, driving best-in-class performance across service, cost, quality, and efficiency. Own the direction of the distribution function by establishing clear operating plans, aligning resources to business priorities, and enabling continuous improvement through the Masco Operating System (MOS). Lead a multi-shift team of salaried leaders and hourly associates. Build organizational capability and ensure delivery of business objectives in support of Liberty’s long-range plan.

Key Responsibilities

  • Own the operational and strategic direction of the Distribution Center to deliver measurable business results and margin expansion.
  • Leverage the Warehouse Management System and MOS tools to reduce costs, improve processes, and ensure high service levels for Liberty customers.
  • Establish and oversee operational policies and procedures to ensure the timely, accurate, and compliant movement of inventory across Liberty and 3PL operations.
  • Partner with Inventory Control to maintain Masco corporate cycle count certification and deliver world-class inventory accuracy.
  • Ensure all operations meet customer compliance requirements; serve as the executive contact for customer visits and resolution of operational issues.
  • Develop both short- and long-term strategic plans that support current business and enable future growth, including capital planning, technology adoption, and 3PL alignment.
  • Develop and manage the operating budget for the NC Distribution Center, ensuring financial performance and value delivery.
  • Partner cross-functionally with Sales, Customer Service, IT, Finance, and HR to drive improvements in workflow, service, and employee experience.
  • Maintain consistent performance standards across all shifts, ensuring cost control, waste reduction, quality, and on-time delivery.
  • Utilize demand forecasts and labor analytics to ensure workforce optimization across 3 shifts.
  • Establish a culture of accountability and continuous improvement, embedding MOS principles, daily management, and best-practice sharing across the site.
  • Build, coach, and develop a strong leadership team capable of executing strategy, engaging employees, and delivering best-in-class operational outcomes.
  • Act as a role model of Liberty’s values.

Education & Experience

  • Bachelor’s degree in business, operations, supply chain, or related field; or equivalent combination of education and experience.
  • Minimum 10 years of progressive distribution, logistics, or operations leadership experience, including at least 5 years in a management role.
  • Proven track record of leading large-scale, multi-shift operations with both salaried and hourly workforces.
  • Strong experience with warehouse management systems (JDE and Blue Yonder preferred).
  • Demonstrated success in building organizational capability, leading through change, and delivering results in a global business environment.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.

The pay range for this position is $140,000 – $170,000 annually, commensurate with experience, skills, and qualifications.

Company: Liberty Hardware

Shift 1 (United States of America)Full time

Liberty Hardware (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position . The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish
Posted 2026-01-17

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