Director of Service - Building Automation Systems (BAS)

Job Description

Job Description:\n\n Director of Service - Building Automation Systems (BAS) About Robert Bosch GmbH Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations. Bosch Building Technologies Integrator Business The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. Job Summary:The Director of Service – Building Automation Systems (BAS) at Bosch Building Technologies North America (Bosch BT NA) is a critical leadership role responsible for driving the growth, efficiency, and excellence of our Building Automation Systems (BAS) service business. Reporting directly to the Senior Vice President, Services, this role shapes BAS service strategy, leads operational improvement initiatives, and ensures exceptional customer experiences while influencing the financial and operational performance of the Building Automation service portfolio. Responsibilities: Strategic Leadership Develop and execute the national Building Automation service strategy aligned with Bosch BT NA’s business objectives and customer expectations.Support a diverse team of service professionals, including managers, sales personnel (aligned to Service Sales Strategy), technicians, and support staff.Lead the Building Automation service roadmap, market shifts, and competitive opportunities while staying aligned with customer needs.Build and champion a service-first mindset, partnering with branch leaders to drive consistent culture and operational excellence.Drive alignment across branches and acquired companies through M&A integration, standardization, and cultural adoption. Customer Relationship Management Serve as a key escalation point for complex BAS technical issues, supporting branch and field teams to strengthen customer trust.Support national and local teams in customer meetings to expand Bosch BT NA footprint and maintain high satisfaction levels.Engage and support service leadership in meeting commitments for high priority and national accounts.Promote a culture of responsiveness, accountability, and customer advocacy. Service Delivery Optimization and Operational Excellence Influence performance outcomes for the Building Automation domain, including but not limited to; service agreement execution, renewal retention and performance, margin improvement, and broader KPI achievement.Establish SOPs for field services, including Service Agreement processes and Time & Material workflows.Evaluate, implement, and optimize tools, processes, service playbooks, and domain-specific standards that drive consistency and quality.Partner closely with branch teams to ensure consistent BAS service delivery, operational best practices, and continuous improvement. Technical & Market Expertise Maintain deep expertise in Building Automation systems, including controls architectures, integration protocols, HVAC fundamentals, analytics tools, and connected building ecosystems.Incorporate competitive intelligence and market trends into strategic and operational initiatives.Identify emerging customer needs and future service offerings to support Bosch BT NA’s growth trajectory.Support sales and service teams in strategic account reviews, customer meetings, and service‑centric solution development. Performance & Financial Metrics Drive Building Automation domain service performance outcomes by influencing revenue growth, margin improvement, service agreement execution, and operational efficiency across all support branches.Monitor and interpret key financial indicators, including labor utilization, agreement profitability, cost drivers, backlog health, and forecast accuracy that provides insights and recommendations that guide branch and regional leaders toward improved financial results.Collaborate with branch leadership and Service Business Operations to identify performance gaps, provide root-cause analysis, and co-develop corrective action plans tied to measurable operational improvement and financial uplift.Contribute to forecasting and planning through data‑driven insights on labor capacity, service demand, domain growth opportunities, and operational risks impacting financial performance. Cross-functional Collaboration Partner with the Digital Service Center (DSC) to enhance digital tool usage, drive adoption, and strengthen field enablement within Building Automation specific workflows.Collaborate with Service Business Operations to ensure Building Automation alignment on pricing strategies, service agreement estimation, ERP process compliance, and operational standards.Support M&A activities by evaluating Building Automation capabilities, aligning service playbooks, and accelerating operational adoption in newly acquired organizations. Health and Safety Compliance Ensure all service activities adhere to health, safety, and environmental regulations. Supervisor Duties: In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Professional CompetenciesResilience: Ability to maintain composure and adapt swiftly amidst uncertainty and rapid changes.Strategic Agility: Capacity to analyze situations critically and make prompt, well-informed decisions, considering diverse scenarios and potential outcomes.Entrepreneurial Mindset: Willingness to take calculated risks and explore innovative solutions to drive growth and capitalize on opportunities.Collaborative Leadership: Skill in fostering collaboration and teamwork across diverse stakeholders and departments to achieve common objectives.Resourcefulness: Ability to effectively leverage available resources, networks, and expertise to address challenges and capitalize on synergies.Attention to Detail: Capability to manage intricate details and nuances, ensuring thorough planning and execution of strategic initiatives.Emotional Intelligence: Aptitude in understanding and managing emotions to navigate sensitive situations, negotiate effectively, and build strong relationships.Adaptability: Willingness and ability to adjust strategies and approaches in response to evolving market dynamics, regulatory requirements, or unexpected developments.Clear Communication: Strong communication skills to articulate complex ideas, influence stakeholders, and navigate challenging conversations.Ethical Integrity: Commitment to upholding high ethical standards and integrity, ensuring transparency and compliance with regulations and corporate governance principles. Required Qualifications: 8–10 years of leadership experience in service operations and/or service sales, including oversight of service delivery for building automation, fire & life safety, and security systems.Demonstrated experience managing or directing field service teams and service project execution within (BAS)Knowledge of industry-specific regulations, legislative standards, and best operational practicesExperience in preparing, administering, and analyzing department budgets.A valid Driver’s License and ability to pass pre-employment screens Preferred Qualifications:Bachelor’s degree in business, engineering, or a relevant technical field Previous and progressive experience in Service/Operational leadership within a specific domain (BAS)Experience developing and implementing national service standards, including SOPs, domain specific service playbooks, and process guidelinesStrong background in service business growth strategy, including market/competitive analysisAbility to collaborate cross functionally with sales, operations, and field teams to drive service initiativesHarmonization of Service Departments through Merger & Acquisition activity Experience with Microsoft Dynamics 365 or similar ERP / Service Operations platforms Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Sitting, standing, walking in office environments and construction sites The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Will be required to be on site with customers or contractors, with or without colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. Driving to customer sites is required Limited overnight travel may be required Additional Information: Compensation: $135,000 - $180,000 (DOE) Working Hours: This position generally works Monday - Friday, overtime and on call when necessaryTravel Requirements: 30-40% Bosch Discounts: As an associate of Bosch, you will have access to various discount programs at Bosch Benefits: MedicalDentalVisionFlexible Spending Accounts401K w/ company matchLife/AD&D/LTDPaid Vacation/Sick/HolidaysEmployee Assistance ProgramPet Insurance Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including disability / veterans. All your information will be kept confidential according to EEO guidelines. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email [email protected]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.