Service Advisor

Duke Chevrolet GMC
Gastonia, NC

Service Advisor

We are a customer-focused, high-performing authorized Volkswagen dealership committed to delivering exceptional service experiences. Our team culture is built on integrity, professionalism, and growth. If you're driven, personable, and ready to build a rewarding career in automotive service, we want to meet you.

As a Service Advisor, you will be the primary point of contact for our service customers. You'll help guide them through the repair process, provide clear communication, and ensure an outstanding dealership experience from start to finish.

Greet customers promptly and professionally

Listen to customer concerns and accurately document repair needs

Recommend maintenance and repairs based on technician findings

Provide clear estimates and timelines

Communicate updates throughout the service process

Coordinate with technicians to ensure efficient workflow

Ensure customer satisfaction and follow up after service visits

13 years of automotive service advising experience preferred

Strong communication and customer service skills

Sales-minded with the ability to explain services confidently

Organized and detail-oriented

Ability to multi-task in a fast-paced environment

Valid driver's license with clean driving record

Competitive base salary + commission/bonus structure

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career advancement opportunities

Employee vehicle purchase program

Established dealership with strong community reputation

Supportive leadership and team-oriented culture

Steady customer base

Opportunity for income growth based on performance

If you thrive in a fast-paced environment and enjoy helping customers while growing your income, apply today through Hireology and start your next chapter with Volkswagen.

Posted 2026-03-15

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