Hotel Concierge - Seasonal Role (GASTONIA)

Carowinds
Gastonia, NC
Overview:

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:

  • Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
  • Sell amusement park tickets
  • Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
  • Maintain property key control
  • Stock the Market
  • Maintain inviting lobby
  • Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

  • FREE admission to Carowinds and other Six Flags parks!
  • FREE tickets for friends and family!
  • 10% discounts on food and 20% discounts on merchandise!
  • Work with people from here, near, and from all over the world!
  • Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Responsibilities:

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications:
  • Charismatic attitude and spirit to serve
  • Ability to operate a computer and learn the property management system
  • Previous hotel front desk experience required
  • Previous Marriott experience a plus
  • Have independent problem solving skills and sense of urgency
  • Ability to work as a team in a fast-paced environment
  • Ability to remain calm during emotionally charged situations
  • Good judgement and a commitment to safety.
  • Ability to work and interact with people from diverse backgrounds.
  • Availability to include some weekdays, weekends, evenings, and holidays.
  • You!

Posted 2026-03-03

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