Inside Sales Representative

Job Description

Job Description

Description:

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

Objective/Purpose:

The Aruza Inside Sales Representative will interact with the company’s customers by addressing inquiries and resolving customer service requests. Inside Sales Representatives will be the initial point of contact when presenting new customers with service solutions at appropriate pricing levels. Inside Sales Representatives are responsible for maintaining the Sales funnel while ensuring all opportunities are worked until sold or exhausted. Inside Sales Representatives will drive efforts to expand the pest portfolio by offering additional services to newly acquired D2D customers through proactive outbound campaigns.

Primary Responsibilities:

• Serve as an initial point of contact for customers via phone, email, text, and other communication channels to provide information on Aruza’s services, pricing, and solutions.
• Convert inbound leads into scheduled services while maintaining strong service-level and sales performance metrics.
• Proactively generate sales through creative outbound efforts, including customer base outreach, upsell and cross-sell opportunities, and win-back campaigns for past customers.
• Collaborate closely with field sales representatives (including D2D teams) to support newly acquired customers, expand service portfolios, and ensure seamless handoffs and follow-up opportunities.
• Present appropriate pest control and home service solutions tailored to customer needs, emphasizing Aruza’s full suite of offerings.
• Ensuring customer satisfaction from initial inquiry through service completion by proactively managing expectations, providing clear communication, and delivering a seamless experience to support long-term customer retention.
• Maintain and actively manage the sales funnel, ensuring all leads and opportunities are worked until sold or exhausted.
• Collect, enter, and update customer orders, service modifications, and account details accurately within the CRM system.
• Capture complete and accurate customer interaction details, including inquiries, objections, complaints, and resolutions.
• Address customer concerns and complaints; escalate issues to appropriate teams when beyond scope, following established escalation protocols.
• Support logistical planning by assisting with service scheduling, routing adjustments, and modifications in a dynamic service environment.
• Partner with the Customer Success Manager to support customer experience initiatives and retention strategies.
• Maintain and expand the database of prospective and existing customers through consistent follow-up and outreach.
• Enter and manage leads received through multiple channels, ensuring proper sourcing, pricing, service recommendations, and follow-up planning.
• Meet or exceed monthly sales goals, call service-level standards, and performance metrics as outlined in departmental meetings.
• Participate in training sessions, team meetings, skill-building workshops, and professional development activities to continually enhance sales techniques and product knowledge.
• Perform other related duties as assigned.

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate/participate in effective meetings, motivate team members to produce results with tight timeframes while simultaneously managing sales portfolio.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout new setups, scheduling, and service.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve sales/retention goals
• High level of written, verbal, and interpersonal skills.
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure, goal-driven situations
• Comprehensive knowledge of a safe work environment

Minimum Qualifications:

• Associate’s degree or equivalent experience
• 3+ years of relevant work experience in customer role - (required)
• 2+ years Sales experience – (required)
• Professional communication skills – (required)
• Experience with CRM and soft phone software

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.