Provider Support Specialist

Job Description

Job Description

Description:

Appalachian Mountain Health (“AMH”), a Federally Qualified Health Center based in Asheville, NC, is seeking an experienced Physician Assistant or Nurse Practitioner to serve as a Provider Support Specialist (PSS). This unique hybrid role blends clinical expertise with education, mentorship, and workflow support for our APP clinicians.

The PSS will work closely with new APP hires, providing hands on onboarding, documentation coaching, and workflow training. This position also supports clinicians who need additional help with time management, chart completion, and documentation quality. Regular travel to AMH clinic sites is required.

In addition to administrative responsibilities, the PSS will maintain 40% clinical practice, including telehealth acute visits and in person coverage for PTO/FMLA gaps.

AMH provides comprehensive, accessible, patient centered primary care to underserved communities across Western North Carolina. This role is ideal for a seasoned APP who enjoys teaching, mentoring, and improving clinical quality across the organization.

Background check and drug screen required.

Responsibilities

• Provide 10 weeks of daily onboarding for new APPs, followed by 3 months of twice weekly check ins.
• Coach clinicians on documentation, EMR efficiency, ICD 10 linkage, and workflow optimization.
• Identify and support clinicians needing improvement in time management or chart completion.
• Travel to clinic sites to provide in person coaching and workflow observation.
• Provide clinical coverage for staffing gaps and conduct telehealth acute visits.
• Collaborate with clinical leadership to ensure consistent onboarding and documentation standards.

Requirements

• Physician Assistant or Nurse Practitioner degree from an accredited institution.
• Current North Carolina PA C or NP license.
• Minimum 5 years of primary care experience as an APP.
• Strong documentation, EMR, and workflow skills.
• Excellent communication and mentoring abilities.
• Ability to travel regularly to AMH clinic sites.
• Commitment to community health and AMH’s mission.

Benefits

• Medical, dental, and vision insurance
• Life, long term, and short term disability
• Relocation assistance
• NHSC Loan Repayment eligibility
• CME allowance
• Flexible Spending Account
• 403(b) with match
• Generous PTO and holidays
• Tuition reimbursement
• Employee Assistance Program

Job Type: Full time

Schedule: Monday–Friday, day shift

Work Location: In person with required travel License: PA C or NP (Required)

DISCLAIMER The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.