Administrative Associate II

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Description of Work

This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.

This position requires general knowledge of office practices and procedures to compile, review, verify, complete and record data for records and reports. Public contact is on a daily basis. Applicant must have excellent telephone etiquette and demonstrate professional customer service skills at all times. Duties involve working independently, problem solving, strong mathematical skills, establishing and updating records and reports, generating and analyzing reports. Employee will perform all other duties as assigned. Employee must perform work in accordance with NCDOT workplace and safety policy.

DUTIES INCLUDE:

• Answering incoming calls and transferring to appropriate recipient
• Selling tickets, greeting and answering questions from the traveling public, supplying information about ferry schedules and the surrounding areas
• Employee time entry and coding and clerical assistance to the manager/supervisor utilizing SAP/FIORI, Excel and Word software
• Cleaning of restrooms in reception area
• Keeping storeroom stocked with supplies

This position works out of the Cedar Island Ferry Operations and will work 7 days on - 7 days off.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Working knowledge of office procedures, methods and practices
• Skilled in using Windows 7 (or greater), Microsoft Office (MS Word, Excel, Outlook) and Internet Explorer.
• Experience in gathering and giving information and instructions.
• Experience working with people with courtesy and tact, utilizing customer service skills.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

René Basnight - [email protected]

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.