Business Management Office Director - Truist Care Centers

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? ( _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** Responsible for advancing Truist Care Centers' strategic objectives through leadership in technology enablement, operational excellence, and organizational design. Oversees and drives execution of Care Center-specific programs and initiatives, ensuring alignment with enterprise priorities and delivering measurable outcomes. Provides accountability for projects ranging from tactical improvements to enterprise-level transformations impacting Care Center operations. Supports day-to-day business administration support to the TCC leadership team, and supports triage between TCC, TD&O, and LOB teams. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provides thought leadership, organizational design, management and execution of an SLT-designated core function(s) or program(s). 2. Directs and oversees financial management, organizational planning and design, planning and coordination of Enterprise Technology-wide program or programs. 3. Directs organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy. 4. Partners to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense. 5. Directs and oversees relationships with business owners and technology leads to support overall program needs. 6. Ensures that program activities are on track to deliver appropriate ROI and enterprise benefits. 7. Ensures implementation and oversight of appropriate risk management plans for program initiatives in area of responsibility. 8. Monitors and challenges performance of current systems and processes. Identifies and advocates for solutions designed to deliver value and mitigate risk as appropriate. 9. Leads multiple teams of internal and/or external resources to execute on vertical targets. 10. Analyzes and collectively manages variances to the program plan and overall portfolio and makes recommendation and/or creates action plan to mitigate negative variances or to resolve issues. 11. Articulates overall performance of multiple programs and initiatives via dashboard reporting for use by key executives. 12. Define and partner across all delivery leads and LOB CDO the workforce resource strategy, talent strategy and location strategy. 13. Define and coordinate the workforce hot spot resource program to meet the regulatory obligiations of workforce strategy and management across the team. 14. Define, consolidate and report on the workforce metrics and reporting. 15. Manage and coordinate the resource approval process in coordination with finance and the RAC. 16. Partner across the teams to define and scope projects and complete RFPs to contractually execute on those program across Truist. 17. Partner across the leadership team to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist. **QUALIFICATIONS** Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Undergraduate degree in either business, marketing, finance or equivalent degree. 2. At least 10 years of experience in Financial/P&L management, vendor management, or IT workforce management 3. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies 4. Demonstrated leadership in the implementation of complex programs and projects. 5. Ability to bring clarity to ambiguous assignments. 6. Demonstrated executive level verbal and written communication skills. 7. Superior working knowledge of business matters, finance, planning, and forecasting. 8. Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project) Preferred Qualifications: 1. Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP 2. Experience in enterprise technology organizational leadership. Financial services technology experience highly beneficial 3. Experience implementing large/complex initiatives across a matrix organization 4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives 5. Experience with financial measurements and metrics 6. Financial Services experience 7. Knowledge of business unit's mission and processes 8. Experience implementing large/complex initiatives across a matrix organization 9. Highly articulate 10. Demonstrates executive presence **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law ( E-Verify ( IER Right to Work (