Product Manager

The Company

Infinia ML, based in the Raleigh-Durham area, is an AI team specializing in automating workflows in healthcare. Infinia ML is part of Aspirion, a leading provider of complex claims and denials management services. Aspirion helps healthcare systems minimize patient burden by maximizing reimbursement from insurance companies. Infinia ML has developed a versatile AI platform for processing written content in documents, such as medical records, insurance claims, correspondence and more leveraging the power of ML, including LLMs. We are seeking a Product Manager to join our AI Product team and help deliver AI-enabled solutions to transform our business.

Job Description

Reporting to the Director of Product, this Product Manager will combine customer-facing communication skills, strong product management fundamentals, and knowledge of data analytics to generate meaningful business outcomes for Aspirion’s clients. The primary focus of this role is the ownership and development of a new Insights product to help our clients improve their revenue cycle outcomes. In addition, this role will assist with our broader AI product portfolio, including machine learning models to analyze account data and predict the likelihood of success, workflow applications to analyze documents and accelerate operator productivity, and end-to-end automation solutions for process transformation. At Infinia ML, the Product Manager role is responsible for ensuring that products are well-designed, technically sound, and drive business value with users and stakeholders. This includes conducting detailed analytics and ongoing monitoring for outcome measurement, providing data-driven evidence of impact.

Responsibilities:

• Product Strategy and Roadmap: Synthesize company vision, client needs, and market analysis into a coherent product strategy around a new Insights product. Prioritize capabilities to define the MVP and subsequent roadmap in line with the product strategy.


• Analytics Solution Exploration and Design: Conduct product discovery efforts around new opportunities to identify different solution options, rapidly test key assumptions, and align around a solution specification ready for development and prototyping


• Analytics Solution Development and Deployment: Actively participate in the full research and development lifecycle with our AI/ML applied science and engineering teams, ensuring solutions meet technical and business requirements


• Data-Driven Decision Making and Reporting: Analyze user and business data to make informed decisions that align with business objectives and report out on progress and results


• Stakeholder Engagement: Communicate effectively with internal and external stakeholders to ensure solutions meet business goals and achieve stakeholder satisfaction


• Cross-functional Collaboration: Work closely with AI/ML applied scientists, engineers, operational leaders and product management peers to successfully deliver a valuable product
  

Qualifications (minimum):

• Bachelor's degree or equivalent practical experience


• 5+ years of Product Management experience in building and launching products, ideally with an analytics focus or components


• Experience managing B2B SaaS products, including sales support and customer-facing communication


• Self-starter with an ownership mindset and comfortable with a high degree of autonomy


• Strategic thinker with the ability to align customer use cases with technological solutions and envision end-to-end product experiences


• The ability to build a business case, link product outcomes to operational and financial outcomes, and calculate ROI


• Experience with the full product lifecycle, including feature grooming, development prioritization, launch execution, and integrating customer feedback into the roadmap


• Functional knowledge of product analytics, including tracking product adoption metrics and analyzing usage patterns to generate insights


• Excellent organizational, problem-solving, tactical thinking and time management skills


• Ability to lead others, often through influence rather than formal authority


• Exemplary oral and written communication skills, including the ability to clearly articulate complex technical concepts to non-technical audiences


• You are empathetic, an active listener, and value building collaborative and sustainable relationships with end users and stakeholders
  

Qualifications (preferred):

• MS, MBA, or other graduate degree in a management or STEM field


• Experience operating within and across cross-functional teams, including AI/ML applied science, UX research, UX design, product management, user success, engineering, legal, and finance, while advocating for the product vision with external partners and customers


• Experience in Data-as-a-Service (DaaS) and/or customer-facing facing dashboards


• Experience in shaping and launching products within complex regulatory and/or policy environments


• Working knowledge of healthcare revenue cycle management, either on the payer or provider side


• Preference will be given to candidates local to the Raleigh-Durham, NC area