Dispatcher
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a highly organized and reliable Service Dispatcher to join our dynamic team. The ideal candidate will serve as the central point of contact, coordinating and scheduling our field service technicians to ensure timely and efficient service delivery to our valued customers. This role requires excellent communication, multi-tasking, and problem-solving skills to manage real-time field operations and customer inquiries effectively.
Responsibilities- Receive inbound emergency and non-emergency calls
- Schedule the technicians according to skill and most efficient route
- Collect and document information from callers and input into the CRM or FSM software used by the company
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of the response team
- Assist in the invoicing of completed service calls
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Experience with a CRM or platform such as ZoHo, Service Titan, Service Fusion or dispatching software a Plus.
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
Recommended Jobs
Refrigeration Technician
 Are you a Rack Refrigeration/HVAC Service Technician with more than just technical prowess? If you are driven, committed to personal growth, dedicated to your craft, and always willing to go the e…
Full Time Cardiology Interventional Job NC
Join an established private cardiology group as an Interventional Cardiologist 40 minutes from Raleigh, North Carolina. Practice Highlights Currently, 5 cardiologists in the group (interv…
Diesel Technician (In-Shop) - Charlotte, NC
Job Description Job Description ???? Now Hiring: Diesel Technicians – Charlotte, NC ???? Top Pay • Real Growth • Tools of the Trade Rev up your career at National Fleet Management! We’r…
Business Developer
Job Title : Commercial Landscape Maintenance Business Developer Location : Charlotte, NC Metro Area Company Overview : Join a leading commercial landscape maintenance company dedicated to…
Travel Nurse - Emergency Department
We are seeking a dedicated Travel Nurse for the Emergency Department in Concord, NC, offering a competitive pay rate of $8,279/month. As An ED Travel Nurse, You Will Provide high-quality emergen…
HR Coordinator
Covenant Case Management Services is seeking a detail-oriented and organized HR Specialist to join our team. This entry-level role will support the HR department with various functions, helping ensu…
Group Home Setting! Queen City locations AVAILABLE NOW!!
Job Description Job Description **********MUST BE FULLY VACCINATED *********MUST HAVE A DRIVERS LICENSE *********MUST BE AVAILABLE TO WORK WEEKENDS AND/OR HOLIDAYS *********MUST BE ABLE TO O…
Respiratory Therapist, Registered
Overview: Come join our Respiratory Team at the #1 hospital in North Carolina Responsibilities Encompasses responsibility for administering respiratory care within the scope their scope of p…
Travel Occupational Therapist (OT) Skilled Nursing
OCCUPATIONAL THERAPIST (OT)- Travel Occupational Therapy (OT) opportunity in a Skilled Nursing Facility. Nags Head, NC. Quality of Care focused facility seeking like-minded Occupational therap…