East Coast Director-Family Entertainment Center Company

Job Description

Job Description

Description:

We are seeking an experienced and dynamic East Coast Director to join our family entertainment center supply company. This leadership role is responsible for ensuring exceptional customer satisfaction for game room owners across 20+ locations on the East Coast. The ideal candidate will bring a comprehensive background in sales, technical support, route management, parts and ordering, and possess deep knowledge of all facets of the amusement industry.

Key Responsibilities

• Oversee all aspects of customer relationships and satisfaction for game room owners, ensuring high service standards across 20+ locations.
• Lead and support a team responsible for sales, route management, technical support, and parts ordering.
• Act as the primary point of contact for client inquiries, escalations, and ongoing business needs.
• Develop and implement strategies to grow revenue, improve customer retention, and expand the company’s footprint in the East Coast region.
• Coordinate with warehouse management teams to ensure timely fulfillment of orders and optimal inventory control.
• Provide technical support and maintenance guidance on arcade games and related technologies, troubleshooting as necessary.
• Monitor and optimize route efficiency, ensuring all scheduled deliveries and service calls are completed on time.
• Train and mentor staff in best practices for customer service, sales, and technical support.
• Generate regular reports on sales performance, operational efficiency, and customer satisfaction.

Qualifications

• Proven experience in sales, tech support, route management, and parts ordering within the amusement or family entertainment industry.
• Thorough understanding of the amusement industry, including arcade game operations and technology.
• Basic working knowledge of warehouse management systems and inventory processes.
• Strong organizational skills, with the ability to manage multiple priorities and locations.
• Excellent communication and interpersonal skills for engaging with customers, staff, and company leadership.
• Demonstrated ability to lead teams and drive results in a fast-paced, multi-site environment.
• Ability to analyze data and develop actionable business insights.
• Proficiency with common business software and industry-specific tools.
• Willingness to travel as needed throughout the East Coast region.

Preferred Attributes

• Previous management experience in a family entertainment or amusement supply company.
• Hands-on experience with arcade game repair and maintenance.
• Familiarity with current trends and technologies in the amusement industry.

How To Apply

Interested candidates should submit a resume and cover letter detailing relevant experience and explaining why they are a strong fit for this leadership position.

Qualifications

• Proven experience in sales, tech support, route management, and parts ordering within the amusement or family entertainment industry.
• Thorough understanding of the amusement industry, including arcade game operations and technology.
• Basic working knowledge of warehouse management systems and inventory processes.
• Strong organizational skills, with the ability to manage multiple priorities and locations.
• Excellent communication and interpersonal skills for engaging with customers, staff, and company leadership.
• Demonstrated ability to lead teams and drive results in a fast-paced, multi-site environment.
• Ability to analyze data and develop actionable business insights.
• Proficiency with common business software and industry-specific tools.
• Willingness to travel as needed throughout the East Coast region.