Scheduling/Customer Service Representative

UNC Health Care
Cary, NC
**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Works collaboratively to ensure accuracy and completeness of scheduled procedures. Responsibilities: 1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary. 2. Accurately communicates procedure and prep information to patient and physician office staff. 3. Obtains accurate and valid physician orders for all procedures. 4. Consistently achieves productivity and customer satisfaction goals. 5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information. 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software. 7. Serves as a departmental receptionist and office assistant as needed. 8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED plus one year of related experience or training required. **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired. **Knowledge/Skills/and Abilities Requirements:** ● LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions. **Job Details** Legal Employer: GP2 Entity: UNC Physician Group Practices Organization Unit: CO Cary Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Cary Exempt From Overtime: Exempt: No This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Posted 2025-11-22

Recommended Jobs

Licensed Medical Social Worker LMSW Home Health (P/T or PRN)

PruittHealth
New Bern, NC

**Licensed Medical Social Worker LMSW - Home Health Services** **Special consideration for applicants who currently live in or commutable to Craven County, NC** Home is where the heart is! That's why …

View Details
Posted 2025-11-20

RN - L & D

Health Advocates Network
Asheville, NC

**RN - Labor and Delivery L&D Registered Nurse -** Health Advocates Network is urgently hiring Labor and Delivery L&D RNs with at least **2 ** years of recent experience! IMMEDIATE STARTS! + Travel pa…

View Details
Posted 2025-11-18

mk Carolina Premium Outlets - Seasonal Sales Assistant

MICHAEL KORS
Smithfield, NC

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to …

View Details
Posted 2025-10-31

Student Checking Product Owner

Truist
Charlotte, NC

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to cre…

View Details
Posted 2025-11-22

Au Pair

GreatAuPair LLC
Raleigh, NC

Hi! We are Ben + Sirima and we are looking for a new au pair. To summarize: - We are looking for a new au pair starting July 10, 2023 - We live in Raleigh, North Carolina which is a city in the south-…

View Details
Posted 2025-11-12

Assistant Property Manager

Highline Storage Partners
Concord, NC

Part-Time Assistant Property Manager (24 Hours/Week) Location: Kannapolis Reports to: District Manager Grow Your Career at USA Storage Centers At Highline Storage Partners, we’re committe…

View Details
Posted 2025-11-21

EP-Cardiologist Opening 1 Hr from Raleigh | Expanding Program + Signing Bonus

Enterprise Medical Recruiting
North Carolina

Seeking an EP-Cardiologist to join a growing cardiology program with advanced diagnostic and treatment capabilities, a strong referral base, and a collaborative team approach. Conveniently located …

View Details
Posted 2025-11-07

Maintenance Supervisor - Student Housing

University Partners
Garner, NC

Overview: We’re looking for a hands-on Maintenance Supervisor to keep our community running smoothly. You’ll lead a small maintenance team, oversee repairs, manage work orders, and ensure apartmen…

View Details
Posted 2025-11-19

Dentist

ETS Dental
Jacksonville, NC

ETS Dental Recruiting Consultants for Private Dental Practices Join an established, single-location private practice that can hand you a full schedule on your first day. You will enjoy a support…

View Details
Posted 2025-10-30

National Account Manager, Unattended Retail & Vending

Red Bull
Raleigh, NC

The National Account Manager (NAM) will spearhead the Vending Sector as a key member of Red Bull North America’s Non-Commercial national accounts team. This individual will contribute to achieving vo…

View Details
Posted 2025-11-05